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Urgent! Customer service representative Job Opening In Bogotá – Now Hiring Connext
The Healthcare Support Specialist is responsible for providing compassionate and comprehensive support to members within the Medicare line of business.
The role serves as the primary point of contact, assisting members in navigating healthcare services, scheduling appointments, arranging transportation, resolving benefit inquiries, and ensuring compliance with healthcare policies and procedures.
Job Description
• Manage inbound and outbound calls, assisting members with inquiries, benefit plan details, and issue resolution.
• Guide members through the healthcare process, including scheduling appointments, referrals, and transportation coordination.
• Provide accurate information about health plan policies, coverage, and procedures.
• Build strong rapport with members through active listening, empathy, and clear communication.
• Document all interactions and maintain accurate records in compliance with company and regulatory standards.
• Identify opportunities to improve communication and education for members.
• Support billing resolution, benefit clarification, and escalate issues when needed.
• Ensure compliance with Medicare guidelines, HIPAA, and other healthcare regulations.
• Deliver service excellence by demonstrating professionalism, accountability, and empathy.
• Perform additional ad hoc tasks and support department initiatives as required.
Required Qualifications
• Clear and coherent both written and verbal communication skills in English, to provide courteous assistance to patients, healthcare providers, and colleagues.
• Navigate healthcare processes, benefit structures, and compliance requirements.
• Experience documenting cases and maintaining accurate records.
• Demonstrates strong attention to detail, organization, and adherence to compliance standards.
• Problem-solving and critical thinking skills to resolve complex member concerns.
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Unlock Your Customer service Potential: Insight & Career Growth Guide
Real-time Customer service Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer service in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12340 jobs in Colombia and 990 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Connext is currently hiring and seeking a Customer service representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer service representative Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Connext adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer service representative Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer service representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer service representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer service representative interview at Connext, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Connext's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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