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Urgent! Customer Service Representative Bilingual Job Opening In Bogotá – Now Hiring Qualfon

Customer Service Representative Bilingual



Job description

Our Mission

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University program
  • FREE access to personal and professional support through the Qualfon Care Coaches' program
  • Competitive wages
  • Career advancement
  • Opportunities to earn additional income through incentives
  • Paid time off
  • Paid training
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon is dedicated to ensuring all team members have Fun@Work!
  • Nuestra misión

    Qualfon tiene la misión de ayudar a tantas personas como sea posible a perseguir su vocación total, crear un número cada vez mayor de oportunidades de desarrollo profesional y ser el socio elegido por todos nuestros clientes.

  • Continúe su educación y obtenga un título universitario a través de nuestro programa Qualfon University
  • Acceso GRATUITO a apoyo personal y profesional a través del programa Qualfon Care Coaches
  • Salarios competitivos
  • Adelanto de la Carrera
  • Oportunidades de obtener ingresos adicionales a través de incentivos
  • Tiempo libre pagado
  • Entrenamiento pagado
  • Lideramos con el ejemplo para garantizar que nuestros increíbles miembros del equipo y supervisores adopten y vivan la misión y los valores de Qualfon
  • Qualfon se dedica a garantizar que todos los miembros del equipo tengan Fun@Work!
  • What you will be doing

  • As a Customer Service Agent, you are responsible for responding to incoming customer calls for assistance regarding their accounts.
  • Adheres to required policies and procedures.

    Strong communication, time management, and call management skills.
  • Lo que estarás haciendo

  • Como agente de servicio al cliente, usted es responsable de responder a las llamadas entrantes de los clientes para obtener asistencia con respecto a sus cuentas.
  • Se adhiere a las políticas y procedimientos requeridos.

    Fuertes habilidades de comunicación, gestión del tiempo y gestión de llamadas.
  • What skills you will need

  • Eighteen (18) years of age or older on or before the hire date
  • High School Diploma or equivalent
  • Advanced English (speaking) C1 or C2
  • Six months prior customer service experience, preferably in a call center
  • Ability to operate multiple computer programs
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.

    They will be creative and analytical problem solvers with a passion for excellent customer service
  • Qué habilidades necesitarás

  • Dieciocho (18) años de edad o más en o antes de la fecha de contratación
  • Diploma de escuela secundaria o su equivalente
  • Inglés avanzado (hablado) C1 o C2
  • Experiencia previa de seis meses en atención al cliente, preferiblemente en call center
  • Habilidad para operar múltiples programas de computadora
  • Los candidatos calificados se sentirán cómodos en un entorno de múltiples tareas y mucha energía.

    Serán solucionadores de problemas creativos y analíticos con pasión por un excelente servicio al cliente.
  • Benefits

    We offer competitive pay and benefit packages along with many other perks:, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs


    Required Skill Profession

    Computer Occupations



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Bogotá, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12357 jobs in Colombia and 996 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Qualfon adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
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    • Interview Tips for Customer Service Representative Bilingual Job Success
      Qualfon interview tips for Customer Service Representative Bilingual

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Qualfon's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Representative Bilingual interview at Qualfon, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Qualfon's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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