Customer Service Representative

We are looking for a customer Service representative ONLY FOR Barranquilla

Customer Service Representative – Resolv.

Global

Location: On-site (Barranquilla, Colombia)
Employment Type: Full-time

About the Role:
At Resolv.

Global, we are looking for a Customer Service Representative to join our growing team This is an excellent opportunity for individuals who are passionate about helping others, enjoy problem-solving, and want to be part of a dynamic and supportive work environment.

As a member of our customer service team, you will be responsible for providing exceptional assistance to our clients through calls, chats, and emails.

You'll ensure every customer interaction is handled with professionalism, empathy, and efficiency.

Key Responsibilities:

• Handle incoming customer inquiries via phone, chat, and email.
  
  
• Provide accurate information and solutions in a friendly and professional manner.
  
  
• Maintain detailed and accurate records of customer interactions.
  
  
• Collaborate with other departments to resolve complex issues.
  
  
• Uphold company standards for quality and customer satisfaction.
  
  

Job Requirements:

• At least 6 months of experience in customer service (call center or similar environment).
  
  
• Strong English level (C1–C2) – excellent verbal and written communication skills required.
  
  
• 100% On-site position – must be available to work from our office.
  
  
• Availability to work rotating shifts:
• 8:00 AM – 5:00 PM
• 1:30 PM – 10:30 PM

(Monday to Saturday)

• Two days off per week (assigned randomly).
  
  

Compensation & Benefits:

• Weekly payments in USD.
  
  
• Competitive U.S.-based salary aligned with experience and performance.
  
  
• Opportunity for growth within an international company.
  
  
• Supportive and inclusive work culture.
  
  

Why Join Resolv.

Global?

At Resolv.

Global, we believe in empowering our employees to deliver the best customer experiences possible.

You'll be joining a team that values collaboration, respect, and continuous improvement — all while being rewarded for your dedication and hard work.

Tipo de puesto: Tiempo completo