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Customer Service Representative Back office Job Opening In Bogotá – Now Hiring Connext


Job description

Customer Service Representative Back Office

Connext Bogota, D.C., Capital District, Colombia

Overview

The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans.

This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process.

Responsibilities

  • Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.

  • Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.

  • Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.

  • Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.

  • Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed.

  • Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping.

  • Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information.

  • Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage.

  • Support sales team on implementations, Demos and Payment Rejects
  • Support projects on Admin Tasks

Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Hospitals and Health Care

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12430 Jobs in Colombia
12430
1002 Jobs in Bogotá
1002
Download Customer Service Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Service Representative Back office Job?

Great news! is currently hiring and seeking a Customer Service Representative Back office to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Connext adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Representative Back office Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative Back office?

Key qualifications for Customer Service Representative Back office typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative Back office?

To improve your chances of getting hired for Customer Service Representative Back office, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Back office Job Success

Connext interview tips for Customer Service Representative Back office

Here are some tips to help you prepare for and ace your Customer Service Representative Back office job interview:

Before the Interview:

Research: Learn about the Connext's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative Back office interview at Connext, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Connext's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Back office Positions

Setting up job alerts for Customer Service Representative Back office is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!