Customer Service Representative - 0856 - Colombia
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Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Our client, a personal injury law firm based in the U.S., is seeking a Customer Service Representative to join their team.
The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction.
What you’ll be doing
- Handle inbound and outbound calls with professionalism and empathy.
- Assist clients by answering questions, scheduling appointments, and providing case status updates.
- Document client information accurately into the firm’s case management system.
- Support intake and legal teams with follow-ups and administrative tasks.
- Escalate urgent client matters to the appropriate team members.
- Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.
Who we’re looking for
- 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
- Strong communication skills in English (both verbal and written).
- Ability to multitask and work efficiently in a fast-paced environment.
- Self-motivated with the ability to work independently.
- Proficient in Microsoft Office and quick to learn case management or CRM systems.
- Professional phone etiquette, empathy, and strong attention to detail.
Position: Customer Service Representative
Remote Status: Fully Remote
Preferred Location: Latin America
Working Hours: 9 am - 6 pm EST
Holidays: US Federal Holidays
Salary: USD 700 to USD 1000 per month
Internal Job ID: 0856
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