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Urgent! Customer Service Job Opening In Mar Caribe – Now Hiring JAS Worldwide



Job description

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JAS is an international, non-asset-based supply chain services and solutions company.

Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Customer Service is the primary contact for any customer.

The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices.

The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives.

This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.
ESSENTIAL FUNCTIONS:

  • Processes orders for shipment received from customer or foreign JAS offices.

  • Compiles sorts and verifies accuracy of data to be entered.

  • Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.

  • Submit into the system total cost for customer, records or files copy of orders received as requested.

  • Drive better overall sales and marketing intelligence/insight into their target assigned.

  • Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.

  • Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
  • Take marketing operational costs out of their business, thus, driving better marketing ROI.

    Confers with operations clerk to expedite or trace missing or delayed shipments.

  • Compiles statistics and prepares accuracy data or M&S about their target.

  • Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.

  • Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

  • Provides back up support for all accounts included in their target.
QUALIFICATIONS:
  • Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).

  • Good written and verbal skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Cross selling capabilities
  • Customer orientated
  • Follow-up on pending issues and orders
  • Able to effectively solve problems
  • Able to establish priorities and multi task
  • English advanced.
EDUCATION AND EXPERIENCE:
  • A minimum of 2 (two) years’ experience in operations.
ENVIRONMENT:
100% performed in climate-controlled internal office environment working under normal office conditions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.

While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.
Additional
Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.

More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Mar Caribe, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Mar Caribe, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11854 jobs in Colombia and 1 jobs in Mar Caribe. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Job?

    Great news! is currently hiring and seeking a Customer Service to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JAS Worldwide adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Customer Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Mar Caribe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Customer Service Job Success
    JAS Worldwide interview tips for Customer Service

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the JAS Worldwide's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Service interview at JAS Worldwide, research the company, understand the job requirements, and practice common interview questions.

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