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Customer Service Manager Job Opening In Fresno – Now Hiring Keller Executive Search


Job description

Overview

This is a position within Keller Executive Search and not with one of its clients.

As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business.

The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.

Responsibilities

  • Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.

  • Lead teams with a focus on coaching, psychological safety, and high performance.

  • Elevate CSAT/NPS through service design, QA, and knowledge management.

  • Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.

  • Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.

  • Design compliant processes aligned to local regulations and internal policies.

  • Partner with Sales, Marketing, and People Operations to execute company priorities.

  • Represent the function to senior leadership; prepare crisp updates and decision memos.

To learn more about Keller, please see:

Qualifications

  • 7+ years in progressively senior roles within the relevant discipline; experience leading managers.

  • Demonstrated success building scalable processes and delivering against OKRs.
  • Strong analytical and financial acumen; fluency with data tools and business cases.

  • Excellent stakeholder management and executive communication skills.

  • Working knowledge of applicable local laws, standards, and industry best practices.

  • Bachelor’s degree required; advanced degree or certifications are advantageous

Benefits

  • Competitive compensation: $ 125,000–152,000 USD
  • Opportunities for professional growth and leadership development.

  • Company culture: Flat management structure with direct access to decision‑makers; open communication environment.

  • Full medical coverage.

Equal Employment Opportunity

Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees.

Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity: An inclusive and equitable workplace is actively fostered.

Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant).

Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements.

Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note: This job posting may be for a position with Keller Executive Search or one of our clients.

The specific employer will be identified during the application and interview process.

Employment laws and requirements may vary depending on the employer and location.

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Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Fresno, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12430 Jobs in Colombia
12430
2 Jobs in Fresno
2
Download Customer Service Jobs Trends in Fresno and Colombia

Are You Looking for Customer Service Manager Job?

Great news! is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keller Executive Search adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Fresno. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Manager?

Key qualifications for Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Manager?

To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Manager Job Success

Keller Executive Search interview tips for Customer Service Manager

Here are some tips to help you prepare for and ace your Customer Service Manager job interview:

Before the Interview:

Research: Learn about the Keller Executive Search's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Manager interview at Keller Executive Search, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keller Executive Search's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Manager Positions

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