Customer Service Executive

Job description

Overview

1 week ago Be among the first 25 applicants

Our team members are at the heart of everything we do.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

Responsibilities

• Enter and follow up on orders in the Transport Management System (TMS).
  
  
• Collaborate with global and local Operations (OPS) teams to resolve shipping issues.
  
  
• Provide accurate and timely information to customers, monitoring, tracking, and updating them on shipment status.
  
  
• Partner with the Sales team to exceed customer service expectations.
  
  
• Ensure accurate shipment pricing to enter charges properly and on time in TMS.
  
  
• Edit and maintain shipments (exports/imports) in TMS and distributions.
  
  
• Perform route reviews with the OPS team, focusing on the selection and combination of transport methods (aircraft, vehicles).
  
  
• Record instructions in the system for the OPS team to proceed with pick-up and delivery of client shipments.
  
  
• Book and pre-advise shipments within required timeframes.
  
  
• Monitor shipments during transport and respond flexibly to deviations from the plan.
  
  
• Review system notes frequently and manage pre-advised shipments.
  
  
• Verify scheduled departure or arrival times of flights (Post Flight checks).
  
  
• Recognize important information (e.g., station emails, rental lists, OPS memos) and act immediately.
  
  
• Work safely in compliance with relevant regulations (e.g., International Air Transport Association – IATA) and applicable laws.
  
  
• Use and maintain available technical tools (WorldStar, OpStar, Biostar, Organice, Flight Monitor, and TMS).
  
  
• Provide clear instructions to OPS for correct shipment handling.
  
  
• Communicate with national and international World Courier and AeroLink stations.
  
  
• Build and maintain relationships with contractors and carriers (airlines, handling agents, customs, suppliers, etc.).
  
  
• Comply with requirements of the Ministry of Communications for handling imported and exported shipments under Postal Traffic.
  
  
• Meet the requirements of the Dirección de Impuestos y Aduanas Nacionales (DIAN).
  
  
• Perform other duties as trained and required.
  
  
• The above statements describe the general nature and level of work being performed.
  
  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
  
  Employees may be required to perform duties outside normal responsibilities as needed.
  
  

Education

• Degree in International Trade, International Business, or related field from an accredited institution.
  
  

Work Experience

• Three (3) to five (5) years of directly related and progressively responsible experience.
  
  

Skills And Knowledge

• Strong command of English (written and oral).
  
  
• Ability to work quickly and accurately under time and volume constraints.
  
  
• Strong interpersonal and analytical skills.
  
  
• Ability to resolve customer issues quickly and creatively to improve satisfaction.
  
  
• Strong organizational skills with attention to detail.
  
  
• Ability to take initiative and responsibility.
  
  
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  
  
• Ability to prioritize workload in a dynamic environment.
  
  
• Self-motivated with the ability to work independently.
  
  
• Strong technical, organizational, planning, and teamwork skills.
  
  

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Required Skill Profession

Servicio De Atención Al Cliente