Customer Service Coordinator

Job description

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About The Auctus Group LLC

About The Auctus Group LLC
Who we are: We’re big on people and culture at the Auctus Group.

Our most important role as a company is to provide an amazing working environment for our team.

We’ve been work-from-home-warriors since before it was cool.

We support (like encourage and fund) continuing education.

We match charitable donations.

Our whole goal is: work to live not live to work .

Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.
Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types.

You’ll do well if:

• you like a fast-paced environment,
• you thrive with change and development,
• you like giving feedback,
• you’re a team player,
• you love learning/sleuthing,
• you’re big on accountability.
  

• Manages large amounts of inbound and outbound calls in a timely manner
• Provides information, resolves problems, and advises customers on statements or concerns they may have regarding the Explanation of Benefit from services they received
• Follows communication Scripts/Guidelines when needed to handle different clients
• Works within multiple Billing systems and EHR/EMR system with each call
• Knowledge of how Health Insurance coverage works
• Knowledge of the medical claim process
• Knowledge of the patient statement process
• Patient payment processing and posting
• Maintaining documentation of all conversations in multiple systems per conversation
• Identify billing errors in the claim process when patients call in with a complaint
• Effectively communicates billing errors and payment issues with clients and team members
• Performs pre-collection calls
• Performs miscellaneous job-related duties as assigned
• Ability to perform complex tasks and to prioritize multiple projects
• Ability to resolve difficult or stressful customer service issues
• Ability to multi-task, set priorities and manage time effectively
  

• Ability to assess problem areas and address them effectively.
  
  
• Managing one’s own time and the time of others.
  
  
• Written and verbal communication skills are essential to be successful in this position.
  
  
• Customer/Client Focus- Working towards one goal of serving clients needs.
  
  
• Previous experience with computer applications, such as Microsoft Office Suite (e.g., Word, Excel, Teams), Adobe, softphone (e.g., RingCentral), web browsers and so on..
  
  
• Must have excellent organizational and communication skills at all levels, both verbally and in writing.
  
  
• Strong attention to detail.
  
  
• Must be able to address, track and solve problems.
  
  
• Ability to multi-task in a fast paced environment.
  
  
• Ability to work full time hours during regularly scheduled business hours and additional work hours as needed.
  
  
• Ability to work from home with integrity.
  

• Ability to organize, set priorities, work independently and work well with a diverse group of people is essential.
  
  
• Ability to work effectively as a team member with a strong collaborative management style.
  
  
• Excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel).
  
  
• Ability to operate a computer, learn new types of software and systems, and proficiency in using a 10-key numeric pad required.
  

• 1-3 years’ experience in operations, with knowledge of organizational effectiveness and operations management
• Ideal candidate will have experience in a multi-entity organization in the healthcare industry
• Proven work experience as Operations Coordinator or similar role
• Outstanding organizational skills
  

• Regularly required to sit and talk or hear.
  
  
• Regularly required to use a computer keyboard and mouse.
  
  
• Frequently required to use hands, handle, or feel; reach with hands and arms.
  
  
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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