Job Description:
We are a marketing and print solutions company specializing in mailings, signage, and promotional products.
We are looking for an organized, customer-focused professional to ensure a seamless experience throughout the entire order process—from initial contact to final invoicing.
Schedule:
- Monday to Friday, 8 am – 5 pm CST.
- Remote, from anywhere in Colombia.
Main Responsibilities:
- Handle customer inquiries via phone, email, and in-person with a proactive approach and 5-star service.
- Accurately process orders, including system entry, production tracking, and deadline updates.
- Prepare quotes, work orders, invoices, and proformas in a timely and precise manner.
- Manage full billing processes: issue invoices, confirm payments, and maintain updated records.
- Maintain clear communication with production, suppliers, and logistics to ensure on-time delivery.
- Resolve production, logistics, or delivery issues quickly and effectively.
- Collaborate with other teams (design, marketing, warehouse) to improve the customer experience.
- Support additional administrative tasks, such as account management and supply ordering.
Requirements:
- Advanced English (C1), both written and spoken.
- 1–3 years of experience in customer service or administrative support, preferably in printing, mailings, or signage.
- Basic knowledge of paper types, print formats, and management software such as Printers Plan or similar.
- Proficiency in MS Office (Word, Excel, Outlook) and order management systems.
- Strong communication skills (oral and written), high level of service, and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proactive, flexible, and a strong team player.