Customer Service & Operations
The purpose of this role is to maintain strong customer relationships, generate new business opportunities, and deliver exceptional customer service by efficiently resolving operational inquiries and incidents across multiple channels that are involved in the day-to-day logistics.
Responsabilidades
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Handle incoming customer inquiries, complaints, and requests in a timely and professional manner.
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Follow standard operating procedures (SOPs) and compliance guidelines during all customer interactions.
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Work directly with ocean carriers, ports, trucker, depot and plants.
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Proactively identify opportunities for process improvement to enhance customer satisfaction and drive operational efficiency.
Requisitos
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Experience in logistics operations and excellent customer service.
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Detailed oriented and problem solver.
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Intermediate to Advanced English.
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High proactive attitude.