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Urgent! Customer Service and Technical Support Agent Job Opening In Barranquilla – Now Hiring UnifyCX

Customer Service and Technical Support Agent



Job description

Customer Service and Technical Support Agent

UnifyCX is looking for an extraordinary Customer Service and Technical Support Agent to join our motivated and ambitious team in Barranquilla!

What Will You Do?

This role involves assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience with our products and services.

The ideal candidate is tech‑savvy, empathetic, and passionate about delivering excellent support.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat promptly and professionally.

  • Diagnose and troubleshoot technical issues related to mobile services, network connectivity, and devices.

  • Guide customers through problem‑solving steps and elevate complex issues when necessary.

  • Provide accurate information about products, services, and policies.

  • Process account‑related requests, such as activations, plan changes, and billing inquiries.

  • Maintain detailed records of customer interactions and resolutions.

Who Are You?

  • Minimum 6 months of experience in customer service and/or technical support, preferably in telecommunications.

  • Strong problem‑solving skills with the ability to troubleshoot technical issues effectively.

  • Excellent verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining professionalism.

  • B2 English proficiency.

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.

We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI‑driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.

Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

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Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Customer Service and Technical Support Agent Job Success
    UnifyCX interview tips for Customer Service and Technical Support Agent

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the UnifyCX's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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