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Customer Service and Sales Support | ZR_28757_JOB Job Opening In Bogotá – Now Hiring BruntWork


Job description

Job Description

This is a remote position.

Scheduled:
Monday to Friday, 8:00 AM – 12:00 PM and 2:00 PM – 6:00 PM (Singapore Time)

We are seeking a proactive, empathetic, and detail-oriented individual to join our team as a Customer Care and Sales Executive.

In this role, you will ensure an exceptional experience for both prospective and existing patients—from the first inquiry through ongoing therapy engagement.

You will play a key part in driving our patient satisfaction, scheduling efficiency, and revenue growth.

This is a fully remote position that requires strong communication skills, emotional intelligence, and a genuine passion for helping others.


Key Responsibilities:
  • Multi-Channel Communication: Respond promptly and professionally to inquiries via WhatsApp, phone, email, Facebook, and Instagram.
  • Consultation Scheduling: Coordinate and schedule patient consultations efficiently to ensure timely access to services.
  • Booking Management: Meet daily and weekly booking targets, optimizing schedules to minimize gaps and maximize revenue.
  • Follow-Up Coordination: Track missed or cancelled sessions and proactively reschedule to maintain continuity of care.
  • Database Management: Maintain accurate and organized lead and patient records, including intake forms, progress notes, and session schedules.
  • Lead Nurturing & Patient Engagement: Conduct personalized follow-ups and outreach campaigns to encourage bookings and promote services.
  • Sales Support: Convert inquiries into consultations by understanding client needs, explaining programs, and guiding families through registration.
  • Policy Communication: Clearly communicate service packages, fees, and policies to ensure transparency and trust.
  • Timely Response: Handle inquiries and urgent matters efficiently, including occasional follow-ups outside standard working hours if required.

Requirements

  • Experience: Minimum 2 years in customer service, client relations, or sales (preferably in healthcare, wellness, or service-based industries).


  • Communication Skills: Excellent written and verbal English communication; empathetic and persuasive tone.
  • Tech Proficiency: Comfortable using CRMs, scheduling tools, and communication platforms (e.g., WhatsApp Business, Meta Inbox, Google Workspace).
  • Sales Acumen: Proven ability to convert inquiries into confirmed bookings or sales.
  • Organization: Strong attention to detail with the ability to manage multiple leads and follow-ups efficiently.
  • Empathy & Professionalism: Warm, patient, and compassionate approach to working with families and patients.
  • Availability: Flexibility to occasionally respond to urgent messages outside standard hours.
  • Preferred: Experience in healthcare, psychology, therapy, or education settings.



Benefits

Independent Contractor Perks:
Permanent work-from-home
Immediate hiring
Steady freelance job
ZR_28757_JOB



Requirements
Experience: Minimum 2 years in customer service, client relations, or sales (preferably in healthcare, wellness, or service-based industries).

Communication Skills: Excellent written and verbal English communication; empathetic and persuasive tone.

Tech Proficiency: Comfortable using CRMs, scheduling tools, and communication platforms (e.g., WhatsApp Business, Meta Inbox, Google Workspace).

Sales Acumen: Proven ability to convert inquiries into confirmed bookings or sales.

Organization: Strong attention to detail with the ability to manage multiple leads and follow-ups efficiently.

Empathy & Professionalism: Warm, patient, and compassionate approach to working with families and patients.

Availability: Flexibility to occasionally respond to urgent messages outside standard hours.

Preferred: Experience in healthcare, psychology, therapy, or education settings.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

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Are You Looking for Customer Service and Sales Support | ZR_28757_JOB Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BruntWork adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Customer Service and Sales Support | ZR_28757_JOB typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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