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Customer Service Analyst Mandarin Job Opening In Barranquilla – Now Hiring Auxis


Job description

Customer Service Analyst Mandarin

Location CO-Barranquilla Posted Date 4 hours ago(12/26/2023 10:03 AM) Job ID 2023-3025 # Positions 1 Category Customer Service

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Responsibilities

  • Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect payments, and/or arrange for billing.
  • Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays.
  • Solicit sale of new or additional services or products, upsell.
  • Review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures to prevent future problems or to ensure customer satisfaction.
  • Comply and adhere to Auxis operational processes and security policies.
  • Use of client management tools for ticketing, ordering, and tracking usage.
  • Must attend all customer service and performance-related scheduled meetings as required.
  • Skills and Experience

  • English – Spanish - Mandarin Language (Oral and writing 90 % or higher) (C1 or above)
  • The customer service analyst will work on a flexible schedule.

  • Resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • Must be available to work on weekends.
  • Must have a high school diploma or in progress to complete high school.
  • Excellent verbal and written communication skills.

    A genuine interest in working with and helping customers.
  • Must possess excellent Communication skills and Involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful, and friendly character
  • Options

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    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Barranquilla, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

    12430 Jobs in Colombia
    12430
    134 Jobs in Barranquilla
    134
    Download Customer Service Jobs Trends in Barranquilla and Colombia

    Are You Looking for Customer Service Analyst Mandarin Job?

    Great news! is currently hiring and seeking a Customer Service Analyst Mandarin to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Auxis adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for Customer Service Analyst Mandarin Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Analyst Mandarin?

    Key qualifications for Customer Service Analyst Mandarin typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Analyst Mandarin Job Success

    Auxis interview tips for Customer Service Analyst Mandarin

    Here are some tips to help you prepare for and ace your Customer Service Analyst Mandarin job interview:

    Before the Interview:

    Research: Learn about the Auxis's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Customer Service Analyst Mandarin interview at Auxis, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Auxis's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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