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Urgent! Customer Service Analyst Mandarin Job Opening In Barranquilla – Now Hiring Auxis

Customer Service Analyst Mandarin



Job description

Customer Service Analyst Mandarin

Location CO-Barranquilla Posted Date 4 hours ago(12/26/2023 10:03 AM) Job ID 2023-3025 # Positions 1 Category Customer Service

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Responsibilities

  • Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect payments, and/or arrange for billing.
  • Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays.
  • Solicit sale of new or additional services or products, upsell.
  • Review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures to prevent future problems or to ensure customer satisfaction.
  • Comply and adhere to Auxis operational processes and security policies.
  • Use of client management tools for ticketing, ordering, and tracking usage.
  • Must attend all customer service and performance-related scheduled meetings as required.
  • Skills and Experience

  • English – Spanish - Mandarin Language (Oral and writing 90 % or higher) (C1 or above)
  • The customer service analyst will work on a flexible schedule.

  • Resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • Must be available to work on weekends.
  • Must have a high school diploma or in progress to complete high school.
  • Excellent verbal and written communication skills.

    A genuine interest in working with and helping customers.
  • Must possess excellent Communication skills and Involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful, and friendly character
  • Options

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    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Barranquilla, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Barranquilla, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12430 jobs in Colombia and 134 jobs in Barranquilla. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Auxis adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
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      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
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    • Interview Tips for Customer Service Analyst Mandarin Job Success
      Auxis interview tips for Customer Service Analyst Mandarin

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Auxis's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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