Customer Experience Specialist
Location: Remote
About Us
At Farmers Defense, we're passionate about protecting and empowering people who love the outdoors.
We specialize in creating high-quality, eco-friendly apparel and tools that provide comfort and protection for gardeners, outdoor enthusiasts, and beyond.
We're looking for an experienced Customer Experience Specialist to join our team and help us deliver the outstanding support our customers deserve.
Job Overview
We are seeking a dedicated and enthusiastic Customer Experience Specialist who is an excellent English speaker and has a passion for delivering top-notch customer service.
If you have worked in the apparel industry and have a knack for connecting with customers, we want you to be a part of our team Bonus points if you're a gardening enthusiast.
This position requires availability Monday through Friday, 9 AM - 5 PM PST.
You must be able to work during these hours.
Key Responsibilities:
Provide exceptional customer support through email, chat, and phone, ensuring timely and accurate resolution of customer inquiries.
Assist customers with product questions, orders, returns, and exchanges while maintaining our friendly and caring tone.
Collaborate with internal teams to solve customer issues and ensure a seamless experience.
Maintain up-to-date knowledge of our product line to provide helpful recommendations and solutions.
Uphold our 60-day satisfaction guarantee by ensuring customers feel valued and heard.
Identify opportunities for process improvements and provide feedback to improve the customer experience.
Qualifications:
3+ years of customer service experience, preferably in the apparel or outdoor industry.
Excellent written and spoken English skills.
Experience working with e-commerce platforms like Shopify (a plus).
Ability to multitask and stay organized in a fast-paced environment.
A proactive problem-solver who is empathetic and patient with customers.
Familiarity with gardening or a passion for outdoor activities is a major plus
What We Offer:
Remote work flexibility.
A friendly and supportive team culture.
Opportunity to work with eco-conscious and innovative products.
Competitive salary.
How to Apply:
Please submit your application, including both your cover letter and resume, following the instructions below.
Important Application Instructions:
In your cover letter, be sure to include:
Submit your application by following this link:
Only applications that follow these exact instructions will be considered.
Job Type: Full-time