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Urgent! Customer Security Assurance Analyst (English speaking) Job Opening In Colombia, Colombia – Now Hiring Hyland

Customer Security Assurance Analyst (English speaking)



Job description

Overview

The Customer Security Assurance Analyst 2 is the point of contact for go-to-market related security and compliance inquiries while working closely with various internal teams and subject matter experts.

This position is responsible for providing customers with assurance that the expected security controls and policies have been established within our organization and supports our customers that have specific compliance requirements of their third-party vendors.

The Customer Security Assurance Analyst 2 works across the business to maintain security assurance content and improve processes to drive increased customer trust and accelerate sales.

Responsibilities

  • Serve as a point of contact for security and compliance requests and responses by applying knowledge of our company's platforms and their alignment with privacy and security compliance requirements
  • Support and respond to customer inquiries including contributing to Request for Proposals (RFP) and automating responses to customer security inquiries and diligence assessments
  • Support customer security and compliance audits by providing necessary documentation and access to relevant security personnel and completing vendor risk assessment questionnaires requested by customers
  • Assist with managing customer documents related to Security based Requests for Proposals and Security Addendums; analyze and interpret customer security and compliance requirements and align them with internal policies and standards to provide assurance of our security and compliance posture
  • Maintain knowledge base of security and compliance content and collaborate with internal stakeholders to keep customer assurance materials up to date
  • Partner with sales and support to provide security assurance in the sales and contract renewal process
  • Engage with internal departments to analyze customer security requirements to influence product roadmaps
  • Apply knowledge of our platforms to map them to privacy and security compliance requirements
  • Comply with all corporate and departmental privacy and data security policies and practices, including Hyland's Information Systems Security Policy

Minimum Qualifications

  • Bachelor's degree or equivalent experience
  • 2+ years of experience in Compliance and/or Security
  • Knowledge of regulatory compliance and related assessments/certifications such as SOC 2, HIPAA, NIST CSF, PCI, HITRUST, GDPR, CCPA
  • 3+ years working and managing security/compliance questionnaires
  • Microsoft Windows and Office proficiency
  • Excellent oral and written communication skills with professionalism and discretion
  • Strong organizational, multi-tasking, and time management skills
  • Collaborative skills across teams
  • Proficiency in Microsoft Excel
  • Strong facilitation and project management skills
  • Good interpersonal skills and the ability to maintain professional relationships
  • Strong data gathering, interviewing, analytical, and problem-solving skills
  • Critical thinking and problem-solving abilities
  • Ability to translate goals into actionable ideas and solutions
  • Self-motivated with the ability to manage projects to completion with oversight
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Attention to detail
  • Ability to influence, motivate, and mobilize team members and business partners
  • Ability to develop and deliver engaging and informative presentations
  • Discretion with sensitive information
  • Ability to establish rapport and gain trust and consensus
  • Ability to work independently and in a team
  • Knowledge of systems administration
  • Knowledge of operating systems such as SaaS, Microsoft, and Unix
  • Native fluency in the foreign language (written/spoken)

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • Software Development

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Required Skill Profession

Servicio De Atención Al Cliente



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