Customer Sales Satisfaction Agent

Driving Customer Loyalty in Every Conversation

Be the voice that builds trust and satisfaction-helping customers, promoting store traffic, and creating positive experiences in the automotive industry.

This role offers the chance to make your mark in customer service while maintaining balance, giving you the freedom to focus on personal priorities after work.

Thrive in an environment that respects your time and supports your growth.

Job Description

As a
Customer Sales Satisfaction Agent,
you'll handle customer calls, resolve issues, and promote store traffic.

With empathy and efficiency, you'll ensure loyalty, satisfaction, and engagement while representing the company's commitment to service excellence.

Job Overview

Employment type: Indefinite term type contract

Shift: Rotative shift between 8:00 am to 7:00 pm

Work setup: Onsite, Campestre Medellín, Colombia

Exciting Perks Await

• 5 days work week
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more?
  
  Visit
  )

The Qualifications We Seek

• At least 1-year Spanish Bilingual experience
• Experience working in a
  customer service position
• Commitment to delivering friendly, helpful, and professional customer service
• Proficient in English
• Ability to work quickly and efficiently while displaying high attention to detail
• Good computer skills
  with the ability to navigate mobile devices and
  Microsoft Office products
• Willing to work in a shifting schedule
• Ability to multi-task

Your Daily Tasks

• Perform daily tasks with a positive attitude, aligned with company values: Respect, Help, Learn & Grow
• Answer customer service phone calls throughout your scheduled shift
• Interact with customers to deliver friendly, helpful, and professional service
• Evaluate customer issues and provide actionable solutions for satisfaction and loyalty
• Drive retail traffic by collecting customer information and sharing requested details
• Educate customers on upcoming events, sales promotions, and relevant updates
• Meet personal and team performance goals, participating in regular check-ins with your supervisor
• Follow the Company Playbook, including policies, safety guidelines, and SOPs
• Learn new skills, support teammates, and complete other tasks as directed

About the Client

Our client is
a trailblazer in automotive recycling and used auto parts,
operating over 36 retail superstores across the U.S. With a focus on environmental responsibility and community, they've reinvented the salvage yard experience-offering cleaner, smarter, and customer-friendly solutions for buying and recycling car parts.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.

Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.

With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.

Emapta isn't just a company; it's a community that values the balance between work and life.

Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

#EmaptaEra