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Colombia Jobs Expertini

Customer Retention Advisor Job Opening In Bogotá – Now Hiring FPS Innovation Labs


Job description

Overview

Customer Retention Advisor

Bring your passion for sales and customer service to FPS — where we champion people excellence.

Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.

About Us: Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first.

We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.

Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things.

FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company.

We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.

Location: Bogotá, Colombia

Responsibilities

  • Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.

  • Proactively identify and address reasons why customers may want to cancel, and offer tailored solutions to resolve their issues.

  • Demonstrate empathy, patience, and professionalism in every interaction, ensuring a positive customer experience.

  • Educate customers on product features, benefits, and promotions that may enhance their satisfaction and loyalty.

  • Accurately document customer interactions and outcomes in the system for future reference and quality assurance.

  • Meet or exceed individual and team performance metrics, including retention rates, customer satisfaction, and call handling time.

  • Stay updated on product changes, promotions, and retention techniques to remain effective and informed.

  • Uphold company policies and compliance standards in all customer interactions.

Qualifications

  • At least 1 year of experience in customer service and retention, or sales – preferably in a call center environment.

  • Experience in retention, sales, and customer service is a requirement; must be able to execute basic sales skills in a high-performance environment.

  • Excellent written communication skills with the ability to clearly and professionally convey solutions.

  • Strong problem-solving skills and the ability to think on your feet during real-time interactions.

  • Empathy-driven approach with a strong focus on customer satisfaction and relationship-building.

  • Ability to multitask and have organizational and data entry skills.

  • Strong attention to detail and the ability to follow directions.

  • Excellent customer service and communications skills.

  • Effective comprehension and analytical skills, as well as the ability to summarize information and offer solutions.

  • Strong outgoing personality and great work ethic.

  • Comfortable working in a fast-paced environment with performance targets.

  • Proficiency in using chat platforms, CRM tools, and standard office software.

  • Flexible work hours and availability for day, evening, night, weekend, and holiday.

    Overtime may be required.

  • Must be willing to go through pre-employment background checks and assessments.

  • Willing to work on-site.

Job Type

  • Employment type: Full-time
  • Seniority level: Entry level
  • Job function: Other
  • Industries: IT Services and IT Consulting

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Retention Potential: Insight & Career Growth Guide


Real-time Customer Retention Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Retention in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Retention roles.

10963 Jobs in Colombia
10963
705 Jobs in Bogotá
705
Download Customer Retention Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Retention Advisor Job?

Great news! is currently hiring and seeking a Customer Retention Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FPS Innovation Labs adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Retention Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Retention Advisor?

Key qualifications for Customer Retention Advisor typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Retention Advisor?

To improve your chances of getting hired for Customer Retention Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Retention Advisor Job Success

FPS Innovation Labs interview tips for Customer Retention Advisor

Here are some tips to help you prepare for and ace your Customer Retention Advisor job interview:

Before the Interview:

Research: Learn about the FPS Innovation Labs's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Retention Advisor interview at FPS Innovation Labs, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FPS Innovation Labs's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Retention Advisor Positions

Setting up job alerts for Customer Retention Advisor is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!