Customer Project Manager (CPM)
In this customer-facing role, the Customer Project Manager (CPM) leads small to medium-sized customer projects within an account or group of accounts.
The CPM is responsible for coordinating schedules, managing resources, and ensuring successful project delivery — on time, within scope, and aligned with customer expectations.
This position requires a technical background in Routing/Switching or Networking , enabling effective communication with engineering teams and a better understanding of project dependencies and risks.
Key Responsibilities
- Manage small to medium-sized customer projects, including scheduling, resource coordination, and progress tracking.
- Lead project teams that may span multiple business or technology areas, ensuring scope, schedule, and quality are met.
- Oversee project scope, time, cost, quality, risk, and communications, maintaining alignment with stakeholders.
- Apply working knowledge of Routing, Switching, Internet technologies, and Network Architecture to support project delivery.
- Track and manage project issues and dependencies using JIRA or similar tools.
- Proactively identify potential risks or blockers and drive their resolution in collaboration with engineering and business teams.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
- Take ownership of assigned projects, focusing on key success factors and customer satisfaction.
Desired Qualifications
- Bachelor’s degree in Engineering, Information Technology, Business, or a related field.
- Demonstrated project management experience, preferably in technical or networking environments .
- Familiarity with Routing/Switching technologies or network infrastructure concepts.
- Knowledge of project management frameworks such as PMBOK ; exposure to Agile (Scrum, SAFe) is a plus.
- Experience using MS Office Suite , JIRA , Smartsheet , or Rally .
- Excellent verbal and written communication skills.
- Certifications such as PMP , Scrum Master , or SAFe Practitioner are advantageous but not mandatory.
- Ability to balance technical understanding with project management discipline in customer-facing environments.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Project Management and Information Technology
Industries
IT Services and IT Consulting, Telecommunications, and Computer Networking Products
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