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Urgent! Customer Experience Specialist Job Opening In WorkFromHome – Now Hiring Holafly

Customer Experience Specialist



Job description

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad.

Since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations.

We are an international team of over 500 people based all around the world working to provide stress-free experiences for millions of travelers.

About the role

At Holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do.

We're looking for a Customer Experience Analyst to join our global team and help us enhance and optimize the post-purchase journey for our users.

This role is perfect for someone who combines analytical skills with a deep empathy for customers.

Someone who’s not only curious about why something happened but also passionate about how to make it better.

  • Investigate customer pain points and analyze feedback sources like NPS surveys and reviews to identify patterns and opportunities.

  • Collaborate with Customer Support, Product, Tech, and Operations teams to drive customer-centric improvements.

  • Use Intercom and other tools to manage support tickets and communication workflows.

What do you need to succeed:

  • Fluent in English (spoken and written); additional languages are a plus!
  • Familiarity with tools like Intercom, Trustpilot, Looker, Google Sheets, or survey platforms.

  • A passion for creating memorable and smooth customer experiences — not just solving tickets.

  • 20 paid time off days (PTO)
  • Education bonuses to support your growth and learning
  • Opportunities for professional development and career progression
  • Join a diverse and international team with a strong mission and a collaborative, remote-friendly culture

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Required Skill Profession

Marketing Online



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    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


  • Real-time Customer Experience Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13551 jobs in Colombia and 11728 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Experience Specialist Job?

    Great news! is currently hiring and seeking a Customer Experience Specialist to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Holafly adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Customer Experience Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Experience Specialist?

    Key qualifications for Customer Experience Specialist typically include Marketing Online and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    To improve your chances of getting hired for Customer Experience Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Experience Specialist Job Success
    Holafly interview tips for Customer Experience Specialist

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Holafly's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Experience Specialist interview at Holafly, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Holafly's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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