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Urgent! Customer Experience Specialist - French (BOG) Job Opening In Bogotá – Now Hiring Hire Horatio CX
Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French and English to join our dynamic team.
In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.
Key Responsibilities Customer Support: Provide exceptional customer service in French and English, by assisting with general inquiries.
Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, troubleshooting, and quality issues.
Communication: Interface with external shipping partners regarding tracking and customs clearance.
Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.
Compliance: Adhere strictly to established policies and procedures.
Qualifications and Experience Fluent or proficient in French and English.
Excellent verbal and written communication abilities across multiple channels.
Previous experience in a customer-facing role within the BPO industry .
Comfortable using CRM systems and other customer service software.
Strong analytical skills with the ability to handle complex issues.
Ability to work flexible hours to accommodate customers' local business hours.
Collaborative mindset with the ability to work effectively in a team-oriented environment.
High school diploma or equivalent (preferred) This is an on-site position based in Bogota.
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Unlock Your Customer Experience Potential: Insight & Career Growth Guide
Real-time Customer Experience Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13625 jobs in Colombia and 825 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hire Horatio CX is currently hiring and seeking a Customer Experience Specialist French (BOG) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Experience Specialist French (BOG) Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hire Horatio CX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Experience Specialist French (BOG) Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Experience Specialist French (BOG) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Experience Specialist French (BOG) interview at Hire Horatio CX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hire Horatio CX's products or services and be prepared to discuss how you can contribute to their success.
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