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Urgent! Customer Experience Program Manager Job Opening In WorkFromHome – Now Hiring Microsoft

Customer Experience Program Manager



Job description

Job Overview

The Copilot Growth team operates as an incubation group within Growth and Experiences, dedicated to influencing innovative M365 Copilot features, agents, and go‑to‑market strategies for scalable success.

As a global organization, the team is responsible for defining, validating, and refining customer value and product‑market fit, ensuring these insights shape roadmap strategy and inform best practices across marketing and field operations.

The team's primary objective is to deliver solutions that maximize business value for customers while simultaneously achieving internal organizational goals.

The Copilot Growth Programs team functions as the strategic and operational backbone for our customer‑facing organization, dedicated to optimizing processes and operations to expedite the achievement of key objectives.

As a Customer Experience Program Manager on this team, you will be responsible for synthesizing insights and learnings, establishing effective channels for disseminating these insights, leading high‑impact initiatives, and supporting rhythm of business (ROB) activities and team readiness.

This position presents an opportunity to further develop your business acumen, drive adoption of AI and agentic solutions, sharpen your strategic thinking, and enhance your ability to influence outcomes.

Our team is committed to moving with urgency, fostering a growth mindset, upholding standards of excellence, and valuing diverse perspectives.

Responsibilities

  • Take charge of refining and implementing our Voice of Customer (VOC) strategy and routine for the Copilot Growth team, collecting and summarizing key insights by stakeholder groups—such as product, FastTrack, marketing, and partners.

  • Set up effective channels to share learnings widely, ensuring high engagement and motivating stakeholders to take action.

  • Lead the one‑to‑many approach to gather insights quickly and explore ways to use these sessions to educate both field teams and customers about the innovative solutions our team develops.

  • Oversee the Copilot Growth team’s Rhythm of Business (ROB), optimizing meetings to foster inclusivity, sharing, learning, and building connections across our global team.

  • Spot themes and trends to identify opportunities to boost our team's readiness in the rapidly changing field of AI, leading cross‑team initiatives to accelerate results.

  • Evaluate and improve existing products, processes, or services, aiming for greater productivity, efficiency, customer satisfaction, and profitability, with a focus on our AI and agentic solutions.

  • Use knowledge of the Microsoft ecosystem and process improvement techniques to enhance business operations and scale successful strategies throughout the organization.

  • Effectively manage ambiguity and complex situations with self‑motivation, identifying clear steps to achieve shared goals.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience
  • Experience in operational excellence, experimentation and data‑driven decision making

Preferred Qualifications:

  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience

Compensation & Application Deadline

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD 119,800 – 234,700 per year.

For specific work locations, including the San Francisco Bay area and New York City metropolitan area, the base pay range is USD 158,400 – 258,000 per year.

Microsoft will accept applications for the role until October 27, 2025 .

Equal Employment Opportunity

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


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