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Customer Experience Manager Job Opening In Colombia, Colombia – Now Hiring Michael Page Colombia


Job description

  • Experiencia manejando el cumplimiento de contratos y servicio al cliente.

  • Excelente nivel de inglés (C1)

Acerca de nuestro cliente

Nuestro cliente es una empresa de gran tamaño en el sector aereonáutico, reconocida por su enfoque en la excelencia operativa y la innovación en sus procesos.

Descripción

  • Diseñar e implementar estrategias para mejorar la experiencia del cliente dentro del sector aereonáutico.

  • Supervisar y gestionar el desempeño del equipo de servicio al cliente.

  • A nalizar métricas clave para identificar áreas de mejora en el servicio al cliente.

  • Actuar como punto de contacto principal para resolver problemas críticos de clientes.

  • Gestionar la autorización, formalización, modificación y renovación de contratos de mantenimiento.

  • Asegurar el cumplimiento de cláusulas contractuales en términos de condiciones, costos y calidad del servicio.

  • Colaborar con otros departamentos para garantizar una experiencia de cliente consistente y eficiente.

  • Implementar herramientas tecnológicas para optimizar los procesos de atención al cliente.

  • Interactuar con todas las áreas internas para resolver solicitudes y desarrollar proyectos de mejora.

  • Relacionarse con clientes para la gestión de contratos y presentación de resultados semestrales.

  • Garantizar el cumplimiento de estándares de calidad y políticas internas en el servicio al cliente.

Perfil buscado (h/m)

El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

  • Profesional graduado en Administración de Empresas, Ingeniería Industrial, Ingeniería Comercial o áreas afines.

  • Mínimo 5 años de experiencia en relaciones públicas, seguros y/o gestión de proyectos.

  • Dominio avanzado del idioma inglés.

  • Familiaridad con software de gestión de mantenimiento aeronáutico.

  • Habilidades a nalíticas y de síntesis.

  • Fuertes competencias en negociación, manejo de relaciones interpersonales y toma de decisiones.

  • Habilidades comprobadas en liderazgo y gestión de equipos.

  • Conocimiento en métricas y herramientas de CRM.

Qué Ofrecemos

  • Presencial
  • Contrato a término indefinido con estabilidad laboral.

  • Oportunidad de crecimiento profesional en el sector aereonáutico.

  • Ambiente laboral colaborativo y enfocado en la excelencia.

  • Acceso a programas de formación y desarrollo continuo.

  • Beneficios adicionales según políticas internas de la empresa.

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in Colombia, Colombia, highlighting market share and opportunities for professionals in Customer Experience roles.

13625 Jobs in Colombia
13625
314 Jobs in Colombia
314
Download Customer Experience Jobs Trends in Colombia and Colombia

Are You Looking for Customer Experience Manager Job?

Great news! is currently hiring and seeking a Customer Experience Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Michael Page Colombia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Experience Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Manager?

Key qualifications for Customer Experience Manager typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Manager?

To improve your chances of getting hired for Customer Experience Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Manager Job Success

Michael Page Colombia interview tips for Customer Experience Manager

Here are some tips to help you prepare for and ace your Customer Experience Manager job interview:

Before the Interview:

Research: Learn about the Michael Page Colombia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Manager interview at Michael Page Colombia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Michael Page Colombia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Experience Manager Positions

Setting up job alerts for Customer Experience Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!