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Customer Experience Expert Job Opening In WorkFromHome – Now Hiring Bold


Job description

El rol

Customer Experience Executive estará a cargo de liderar el seguimiento de comercios y generar la mejor experiencia a los clientes que se comunican por diversos canales (Chat, WhatsApp, redes, telefónico, centro de ayuda de la app) y resolver cada una de las inquietudes, peticiones, quejas y reclamos que puedan tener.

Realizar seguimiento de las mismas, elaborar informes, y tener un alcance de indicador tanto de cola de tickets, como de calidad en atención excelente.

Deberás

  • Brindar atención de calidad al cliente, cuidando de nuestra escritura y tono de voz
  • Resolver de manera atenta y oportuna las peticiones, quejas, reclamos, solicitudes y dudas de los comercios
  • Proteger la información comercial y personal de los comercios antes, durante y después de la interacción
  • Hacer seguimiento de casos inusuales o que requieren de un acompañamiento especial
  • Identificar oportunidades de mejora en los servicios y procesos internos de Bold y los comunicamos a nuestros líderes para que puedan ser gestionados y así mejorar como empresa

¿Qué tenemos para ti?

  • Contrato a término indefinido
  • Trabajo remoto tiempo completo
  • Auxilio para medicina prepagada o plan complementario
  • Acciones de la compañía de etapa temprana con alto potencial de retorno
  • Salario competitivo + Bono por cumplimiento de objetivos
  • Apoyo económico para educación
  • Tecnologías y procesos de clase mundial
  • Días libres adicionales a las vacaciones
  • Bono para salud visual
  • Bienestar emocional

Autorización de Tratamiento de Datos Personales

Al realizar la postulación y brindar tus datos personales, en cumplimiento a la normatividad vigente de protección de datos personales, autorizas de forma inequívoca y voluntaria el tratamiento de tus datos personales, de acuerdo con las finalidades contenidas en la Política de Tratamiento de Datos Personales de las Compañías Bold, disponibles en su página web y Como Titular de Datos Personales, te asisten los derechos previstos en la Ley 1581 de 2012 y demás normas que la complementan o modifican, en especial, los derechos a conocer, actualizar, rectificar o solicitar la supresión de tus datos, y revocar la autorización que ha otorgado para el uso de tus Datos Personales.

Para el ejercicio de tus derechos como titular, las Compañías Bold ponen a tu disposición los siguientes canales: para Bold.co y Bold Capital: , Chat Bold: Llamada telefónica: 60(1) .

Para Bold CF: , Chat Bold: Llamada telefónica: 60(1) .

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Experience roles.

13625 Jobs in Colombia
13625
11728 Jobs in Workfromhome
11728
Download Customer Experience Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Experience Expert Job?

Great news! is currently hiring and seeking a Customer Experience Expert to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bold adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Experience Expert Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Expert?

Key qualifications for Customer Experience Expert typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Expert?

To improve your chances of getting hired for Customer Experience Expert, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Expert Job Success

Bold interview tips for Customer Experience Expert

Here are some tips to help you prepare for and ace your Customer Experience Expert job interview:

Before the Interview:

Research: Learn about the Bold's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Expert interview at Bold, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bold's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Experience Expert Positions

Setting up job alerts for Customer Experience Expert is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!