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Urgent! Customer Experience Analyst Job Opening In Bogotá – Now Hiring EF Education First
CUSTOMER EXPERIENCE ANALYST
Do you dream of an exciting role where your work will have a real impact on young people's futures?
EF Language Abroad is looking for a strategic, customer-centric, and data-driven Customer Experience Analyst to elevate our students' journey to the next level
You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints.
As a Customer Experience Analyst based in Medellín, you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high-quality standards.
Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience.
This role involves direct interaction with our customers via phone, email, online platforms, and in-person—always with a personalized, human approach.
Your main responsibilities are:
Payment Processing:
Collect payments from customers and ensure accuracy and timeliness.
Assist customers with various payment methods and address any payment-related concerns or issues.
Next Steps and Pre-Departure Information:
Communicate with customers to provide detailed information about the next steps after purchasing a language course.
Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements.
Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines.
Visa Processes:
Collaborate with customers to gather required visa documents and information.
Assist customers in completing visa applications accurately and efficiently.
Confirmation of Travel:
Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers.
Ensure all necessary travel documents are provided to customers in a timely manner.
Address any concerns or changes in travel plans, such as rescheduling or cancellations.
Communication with Schools Abroad:
Establish and maintain regular communication channels with our schools abroad.
Crisis Management:
Act as a point of contact for customers during emergency situations or unexpected situations.
Collaborate with relevant parties to ensure the safety and well-being of our students abroad.
Provide timely updates and guidance to customers in crisis situations.
Customer Satisfaction Delivery:
Proactively follow up with customers to ensure their satisfaction with the entire post-sales process.
Address any concerns or complaints promptly and effectively, striving for resolution and customer retention.
Continuously seek feedback from customers to identify areas for improvement and enhance the overall customer experience.
Requirements:
Bachelor's degree in international relations, Administration, Tourism and related fields.
Knowledge in relevant software and customer relationship management (CRM) tools.
Proficiency in English (additional language skills are a plus).
Ability to manage Office Package
Previous experience in a customer service role, preferably in a post-sales capacity.
International experience is a plus.
Familiarity with international travel procedures, visa processes.
About EF Education First
At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more.
Learn more at
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
All posts are subject to a criminal background and reference check.
Apply Now
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Unlock Your Customer Experience Potential: Insight & Career Growth Guide
Real-time Customer Experience Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13574 jobs in Colombia and 828 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! EF Education First is currently hiring and seeking a Customer Experience Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Experience Analyst Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EF Education First adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Experience Analyst Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Experience Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Experience Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Experience Analyst interview at EF Education First, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EF Education First's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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