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Urgent! Customer Care Specialist Job Opening In Bogotá – Now Hiring Sensia Global

Customer Care Specialist



Job description

Overview

Join to apply for the Customer Care Specialist role at Sensia Global .

Sensia brings together the best of process automation, real-time control and IoT technologies of Rockwell Automation, with the measurement, instrument, software and analytics capabilities of Schlumberger.

It is a leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries.

Sensia enables industrial-scale digitalization and seamless automation to help assets operate more productively and profitably.

We are looking for the best of the best to join our team.

If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative solutions, we would love to have you join us.

Job Description

  • Receive, process, monitor and re-assign customer inquiries through Sensia CRM
  • Respond timely and professionally to all customer requests
  • Provide standard product and spares quotes using Sensia business systems and tools; ensure regional go-to-market strategies are followed
  • Act as focal point between customers, engineering, quality, planning, production and sales regarding production application and customer requirements
  • Determine equipment availability and deliveries and communicate proper plan with customers
  • Ensure pricing compliance using Sensia pricing tools and discount approval process
  • Screen customer purchase orders to ensure compliance with pricing, payment terms, technical data, commercial and export compliance, and order review procedures
  • Process standard and complex orders in Sensia business systems
  • Process customer setup requests through SharePoint workflows
  • Generate engineering work requests for part number setup requirements
  • Coordinate handover with manufacturing or procurement
  • Coordinate shipment and export information with customers
  • Handle changes involving export, change orders, and payment terms when required
  • Coordinate order details with various personnel and departments and resolve matters regarding order status, shipping dates, pricing, product availability and shipments
  • Monitor backlog; follow up with customers and coordinate with external sales as needed
  • Ensure all billing requirements are met and release invoices where applicable
  • Provide support to collections team with customer follow-up on aging invoices
  • Participate in and drive quality improvement initiatives to improve cost estimation capabilities and overall function efficiency
  • Collaborate with Sensia and parent businesses to ensure consistent customer interaction
  • Understand customer expectations and ensure tasks are aligned to meet them

Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industries : Oil and Gas

Location: Bogota, D.C., Capital District, Colombia

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Required Skill Profession

Sector Sanitario



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    Unlock Your Customer Care Potential: Insight & Career Growth Guide


  • Real-time Customer Care Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sensia Global adheres to the cultural norms as outlined by Expertini.

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    Sensia Global interview tips for Customer Care Specialist

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