Customer Advisory Support Role SAP Next Gen

Job description

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.

We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

The work is challenging – but it matters.

You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you’ll do:**

Position title: Customer Advisory Support Role – SAP Next Gen

Location: Bogota, Colombia

Duration: Temporary role up to 2 years

**In this role, you’ll:**

+ Business Change Requests: Respond to and manage change requests for Melody Suite tools as required, ensuring updates are accurately reflected.
+ Support tool enablement efforts by helping plan and coordinate communications, training, and office hours
+ Perform monthly updates to CA time & activity reports and global KPI metric reports for use by CA leadership.
+ Establish a bi-weekly update cadence to support CA leaders to keep them informed of key metrics.
+ Support ORE review and maintenance activities in collaboration with the CA Revenue Ops Team, ensuring accurate and updated records.
+ Assist in designing and implementing new data pull procedures to support evolving business needs.
+ Review and delivery of ad hoc reports and analysis requests from CA leadership.

**What you bring:**

**Education:**

+ Must be a recent Graduate of a bachelor’s degree
+ Preferably not exceeding 2 years from graduation
+ Preferably in the field of Business, Data Science, Information Systems, or a related field
**Requirements and Experience:**

+ Strong attention to detail and accuracy in data management
+ Basic proficiency with data analysis tools (e.g., Excel, Google Sheets, or similar platforms)
+ Effective written and verbal English & Spanish communication skills
+ Ability to organize and prioritize tasks to meet deadlines
+ Willingness to learn new systems and processes
+ Collaborative mindset and ability to work well within a team
+ Problem-solving skills and initiative to address data challenges

**About the team**

The Customer Advisory Support role is designed for individuals at the early stages of their careers, eager to gain hands-on experience in Customer Advisory data management and business operations.

Working with the Customer Advisory Revenue Operations team, this position focuses on executing daily, monthly, and ad hoc data-related tasks, supporting business change requests, enabling and rolling out tools, and ensuring accurate and timely communication of essential updates.

This role offers opportunities to collaborate with team members and contribute to ongoing process improvements.

**Application Information**

This position is ideal for someone seeking to build foundational experience in data operations while contributing to key business processes.

If you are detail-oriented, proactive, and interested in supporting data-driven initiatives, we encourage you to apply.

**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436676 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

Required Skill Profession

Other General