Crisis Management Coordinator

Job description

Crisis Management Coordinator
Would you like to join an inclusive team?

Are you looking to impact a leading multinational company with your knowledge?

This opportunity is waiting for you!

This is a hybrid role with the flexibility to work both virtually and from our Bogota office.

For this role, working days are from Tuesday to Saturday .




Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.


What the day will look like

Conducts a variety of complex risk evaluations as part of a global team.

Conducts and directs incident response/emergency preparedness activities in support of the overall risk and security framework of the organization.



+ Serve as primary point of contact in aligned region for any matters reported into GEOC.



+ Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions using provided team/enterprise collaboration tools.



+ Participate in 24/7/365 coverage in a follow the sun model to include some nights, weekends and holidays on a rotational basis.



+ Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail and in person to ensure effective and timely resolution when incidents occur.



+ Prepare and contribute to the ongoing effort of providing timely risk assessments and situation reports to various business lines and stakeholders across the enterprise

+ Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business, physical sites, and/or colleagues.



+ Perform initial incident investigation and assign severity levels used by the Security Operations Team for event investigation and situation management

+ Initiate incident notification, case tracking/management and follow through to closure.



+ Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system

+ Schedule, lead and organize stakeholder incident management calls as necessary.



+ Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation

+ Deliver metrics and measurements supporting program evolution and validation.



+ Provide support and participate in crisis mitigation and after-action reporting

+ Contribute to the development and continuous review of the GEOC’s role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).



+ Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.



How this opportunity is different

Be part of a mission-critical team that monitors and assesses the potential impact of global events on Aon assets.

When needed, the GEOC notify and advises those who need to k​now about relevant threats and coordination for the response to those events by facilitating incident communications to colleagues, business leaders, and clients while engaging appropriate Subject Matter Experts required for efficient and effective response
Aon offers you flexible work with a hybrid methodology, you can work from the comfort of your home as well as in the office where you will meet a team that lives in a warm and friendly work environment, as well as the opportunity to grow vertically and horizontally growth


Skills and experience that will lead to success

+ Minimum of 3 years of progressive experience in incident management, emergency response coordination, or crisis operations within a corporate, governmental, or security-focused environment.

Experience should include direct involvement in risk assessments, incident investigation, emergency communications, and stakeholder engagement during high-pressure scenarios.



+ Self-motivated and independent operator with; the ability and maturity to make decisions in the absence of immediate direction, prior analytical experience related to security operations, stakeholder management skill and the ability to work calmly and methodically when under high pressure and tight deadlines.



+ Excellent written and verbal communication and presentation skills with the ability to articulate and translate Emergency & Security response practices to Senior Leaders in a corporate environment.



+ High level of proficiency in English, with a preference for sustained professional experience in an English-speaking environment.



+ Ability to proactively source threat intelligence via various channels (OSINT, Aon tools, etc) and conduct follow-up intelligence gathering.


How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.


Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.


Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.


Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.


We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@aon.com
#LI-AE1



2565675


Crisis Management Coordinator
Would you like to join an inclusive team?

Are you looking to impact a leading multinational company with your knowledge?

This opportunity is waiting for you!

This is a hybrid role with the flexibility to work both virtually and from our Bogota office.

For this role, working days are from Tuesday to Saturday .




Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.


What the day will look like

Conducts a variety of complex risk evaluations as part of a global team.

Conducts and directs incident response/emergency preparedness activities in support of the overall risk and security framework of the organization.



+ Serve as primary point of contact in aligned region for any matters reported into GEOC.



+ Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions using provided team/enterprise collaboration tools.



+ Participate in 24/7/365 coverage in a follow the sun model to include some nights, weekends and holidays on a rotational basis.



+ Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail and in person to ensure effective and timely resolution when incidents occur.



+ Prepare and contribute to the ongoing effort of providing timely risk assessments and situation reports to various business lines and stakeholders across the enterprise

+ Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business, physical sites, and/or colleagues.



+ Perform initial incident investigation and assign severity levels used by the Security Operations Team for event investigation and situation management

+ Initiate incident notification, case tracking/management and follow through to closure.



+ Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system

+ Schedule, lead and organize stakeholder incident management calls as necessary.



+ Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation

+ Deliver metrics and measurements supporting program evolution and validation.



+ Provide support and participate in crisis mitigation and after-action reporting

+ Contribute to the development and continuous review of the GEOC’s role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).



+ Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.



How this opportunity is different

Be part of a mission-critical team that monitors and assesses the potential impact of global events on Aon assets.

When needed, the GEOC notify and advises those who need to k​now about relevant threats and coordination for the response to those events by facilitating incident communications to colleagues, business leaders, and clients while engaging appropriate Subject Matter Experts required for efficient and effective response
Aon offers you flexible work with a hybrid methodology, you can work from the comfort of your home as well as in the office where you will meet a team that lives in a warm and friendly work environment, as well as the opportunity to grow vertically and horizontally growth


Skills and experience that will lead to success

+ Minimum of 3 years of progressive experience in incident management, emergency response coordination, or crisis operations within a corporate, governmental, or security-focused environment.

Experience should include direct involvement in risk assessments, incident investigation, emergency communications, and stakeholder engagement during high-pressure scenarios.



+ Self-motivated and independent operator with; the ability and maturity to make decisions in the absence of immediate direction, prior analytical experience related to security operations, stakeholder management skill and the ability to work calmly and methodically when under high pressure and tight deadlines.



+ Excellent written and verbal communication and presentation skills with the ability to articulate and translate Emergency & Security response practices to Senior Leaders in a corporate environment.



+ High level of proficiency in English, with a preference for sustained professional experience in an English-speaking environment.



+ Ability to proactively source threat intelligence via various channels (OSINT, Aon tools, etc) and conduct follow-up intelligence gathering.


How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.


Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.


Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.


Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.


We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@aon.com
#LI-AE1

Required Skill Profession

Other General