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Urgent! Coordinador/a de formación (contact center) Job Opening In Bogotá – Now Hiring Cabify

Coordinador/a de formación (contact center)



Job description

Sobre el puesto

Como Coordinador/a de Formación, serás responsable de liderar el área de formación en operaciones, asegurando que los equipos cuenten con los conocimientos, recursos y herramientas necesarias para alcanzar los objetivos del negocio.

Tu rol será clave para garantizar la calidad de las capacitaciones, la mejora continua de los procesos y el desarrollo de talento, contribuyendo al cumplimiento de KPIs y a la evolución estratégica de la organización.

¿Cómo nos ayudarás a cumplir con nuestra misión?

  • Gestionando al equipo de formación, los recursos y la estrategia del área.

  • Monitoreando el desempeño de las capacitaciones y asegurando el cumplimiento de KPIs.
  • Planificando y coordinando el recurso humano para las actividades formativas.

  • Controlando la calidad de capacitaciones, materiales y evaluaciones.

  • Sirviendo como puente entre Operaciones, Support y Customer Experience.

  • Impulsando la optimización de tiempos, recursos y procesos de virtualización de información.

  • Guiando al equipo en las mejores prácticas de transferencia de conocimiento.

  • Elaborando informes gerenciales que permitan tomar decisiones estratégicas.

  • Colaborando con WFM y Quality para mejorar procesos e indicadores operativos.

  • Manteniendo la documentación global y la información del área actualizada y organizada.

  • Proponiendo y apoyando estrategias y procesos junto con el manager del área.

  • Desarrollando relaciones efectivas con áreas cliente, siendo conciliador y proactivo para brindar el mejor soporte posible al negocio.

Lo Que Estamos Buscando

  • Profesional en Ingenierías, Administración, Educación, Humanidades o carreras afines.

  • Experiencia mínima de 2 años en áreas de Training (deseable en Contact Center), con responsabilidad en gestión de equipos, recursos y cumplimiento de KPIs.
  • Al menos 2 años liderando procesos de formación y capacitación en entornos multicampaña y multicliente.

  • Conocimiento y manejo de Excel, Google Suite y deseable experiencia en Tableau.

  • Manejo de herramientas como Tymeshift, ClickUp, Slack, Zendesk, Valkyrie, Talkdesk y Zopim.

  • Habilidades para planear y ejecutar procesos formativos, asegurar la calidad de capacitaciones y materiales, y elaborar informes de desempeño.

  • Capacidad de liderazgo, comunicación efectiva y trabajo colaborativo con diferentes áreas de la organización.

Ahora Viene Lo Bueno

Somos una empresa llena de gente feliz y motivada… ¡y no queremos que eso cambie! Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify.

  • Eventos divertidos con todo el equipo.

  • Descuentos para empleados.

  • Programas de desarrollo personal.

  • Todo el equipamiento que necesites (tú solo tienes que poner tu talento).

  • Y lo último, pero no menos importante...

    ¡café gratis!

#J-18808-Ljbffr


Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Coordinador a Potential: Insight & Career Growth Guide


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