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Coordinador Soporte Call Center Proyectos Asobancaria Job Opening In Bogotá – Now Hiring Ofertasynegocios


Job description

Certicámara requiere coordinador de soporte call center proyectos Asobancaria.

Perfil: Profesional en ingeniería de sistemas y/o carreras afines.


– Experiencia en la coordinación o administración de área de mesa de ayuda.


– Conocimiento en herramientas de mesa de servicio, acuerdos de niveles de servicio, tecnologías de hardware y software para PC¨s e impresoras, sistemas operacionales, aplicaciones de oficina, directorio activo, redes y tecnología.


– Administración de recursos tanto humanos como tecnológicos, como jefe de operaciones o como team leader de operaciones de contact center de mas de 100 estaciones de trabajo y 150 agentes, equipos de soportes.

– Manejo de labores de administración de servicios o campaña de contact center de servicios.

– Manejo de personal (lideres o supervisores, BackOffice, asesores).


– Manejo de Excel, conocimiento en procesos de selección de personal, buen manejo de personal a cargo.


– Manejo de mesa de servicios de soporte técnico nivel 1 y especializado.


Buena Ortografía, manejo de personal, cumplimento de indicadores, capacidad de escucha y tolerancia de clientes con dificultad de entendimiento.

pro actividad e iniciativa en la labores,capacidad de auto-capacitación.


Elaboración informes y documentos.

Alto grado de trabajo en equipo, orientación al resultado,conocimiento y aplicación de estadística,análisis y compresión de información., conocimiento y aplicación de PHVA.


Experiencia: 5 años.


Horario de trabajo: Lunes a viernes de 7:30 am a 7:00 rotativos


Sábados de 8-1


Rango de edad: Mayor a 30 años


Ciudad.

Bogotá

Required Skill Profession

Information And Record Clerks


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ofertasynegocios adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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Key qualifications for Coordinador Soporte Call Center Proyectos Asobancaria typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Ofertasynegocios interview tips for Coordinador Soporte Call Center Proyectos Asobancaria

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Research: Learn about the Ofertasynegocios's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

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