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Urgent! COORDINADOR OPERATIVO 10273 Job Opening In Bogotá – Now Hiring Outsourcing S.A.S BIC

COORDINADOR OPERATIVO 10273



Job description

* Descripción empresa: Somos el primer Contact Center y BPO de Colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes.


Gracias a nuestra trayectoria y cumplimiento de nuestro propósito Mejorar vidas, nuestro compromiso, desde 2021 somos una empresa BIC (Beneficio de Interés Colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país.
Contamos con más de 6.500 colaboradores, la #FamiliaOS, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de Colombia y Latinoamérica para transformar experiencias.
* Misión del cargo: Asegurar que el equipo a cargo cumpla con los estándares de productividad y calidad midiéndolos y retroalimentándolos.
* Funciones del cargo: Asegurar que el equipo a cargo cumpla con los estándares de Calidad, productividad y servicio establecidos por el cliente, midiéndolos y retroalimentándolos periódicamente para satisfacer las necesidades de los clientes finales.
1.

Velar por el cumplimiento de los indicadores de calidad y el buen desempeño de los agentes.


2.

Monitorear diariamente a los agentes para que el servicio sea prestado de forma óptima dentro de los lineamientos y estándares de calidad establecidos por el cliente.


3.

Informar sobre problemas técnicos que afecten el desempeño de la operación.


4.

Realizar los ajustes operativos con base en los índices de gestión para mantener un óptimo nivel de servicio.


5.

Elaborar y mantener actualizados los informes de trabajo y analizar la productividad individual de los agentes.
* Requisitos: -Tecnólogo o estudiante de 5to semestre en adelante
-18 meses de experiencia como coordinador de call center
-· Manejo de herramientas ofimáticas, análisis y gestión de información.
* Condiciones oferta: * Sueldo neto mensual: 2680818
* Beneficios: -Plan carrera
-Programas de crecimiento personal y espiritual
-Descuentos con diferentes aliados
-Afiliación a fondo de empleados
* Descripción proceso de selección: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.
Para postular solo necesitas:
1.

Postular a la oferta
2.

Revisar tu email
3.

Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas
Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.


Required Skill Profession

Operations Specialties Managers



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    Unlock Your COORDINADOR OPERATIVO Potential: Insight & Career Growth Guide


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