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Coordinador Mesa de Ayuda TI Job Opening In Barranquilla – Now Hiring DCARO SOLUTIONS


Job description

En DCARO SOLUTIONS buscamos un Coordinador de Mesa de Ayuda TI comprometido con la excelencia en el servicio al cliente.

Como Supervisor de Soporte Técnico, liderarás nuestro equipo de soporte, asegurando la gestión eficiente de los incidentes y el cumplimiento de los niveles de servicio (SLA).

Tu rol como Líder de Mesa de Ayuda será crucial para la mejora continua de los procesos de atención al usuario, garantizando soluciones efectivas y oportunas.

Responsabilidades:

  • Supervisar y controlar la ejecución de tickets asignados al personal técnico.

  • Coordinar al personal asignado para soporte de soluciones de Nivel I y Nivel II.

  • Seguimiento y ejecución de documentación de actividades de Nivel I y Nivel II.

  • Realizar escalamientos necesarios a diferentes niveles de soporte.

  • Supervisar el desempeño del equipo de trabajo.

  • Realizar informes mensuales sobre indicadores del área.

Requerimientos:

  • Experiencia en liderazgo de equipos técnicos.

  • Conocimiento en gestión de incidentes y cumplimiento de SLA.

  • Habilidades en documentación y reporte de actividades.

  • Capacidad para coordinar soluciones de soporte técnico de Nivel I y II.

  • Experiencia en supervisión de personal técnico.

Nivel de educación:

  • Ingeniero

Informacion de la Vacante:

  • Tipo de Contrato: Termino indefinido
  • Salario: mas prestaciones laborales

Required Skill Profession

Other General


  • Job Details

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Unlock Your Coordinador Mesa Potential: Insight & Career Growth Guide


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Are You Looking for Coordinador Mesa de Ayuda TI Job?

Great news! is currently hiring and seeking a Coordinador Mesa de Ayuda TI to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DCARO SOLUTIONS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Coordinador Mesa de Ayuda TI Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Coordinador Mesa de Ayuda TI?

Key qualifications for Coordinador Mesa de Ayuda TI typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Coordinador Mesa de Ayuda TI Job Success

DCARO SOLUTIONS interview tips for Coordinador Mesa de Ayuda TI

Here are some tips to help you prepare for and ace your Coordinador Mesa de Ayuda TI job interview:

Before the Interview:

Research: Learn about the DCARO SOLUTIONS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Coordinador Mesa de Ayuda TI interview at DCARO SOLUTIONS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DCARO SOLUTIONS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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