Contracting Support Specialist

Job description

Contracting Support Specialist

About Us:

· PROVE Partners, LLC, founded in 2003 and is based in Las Vegas Nevada., is a patient-centric personal injury claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers and law firms in the United States.

· PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.

· PROVE is more than a medical lien funder—we offer patients a full-suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients.

· PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.

· PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at intersection of financial services, specialty finance, and healthcare services.

Our Mission: Help Injury Victims in their greatest time of need

Our Core Values: PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the teammates we support.

· I = Innovate Daily

· M = More…with Less

· P = Pursue Growth and Learning

· A = Accountability

· C = Communication

· T = Teamwork

Position Overview

The Contracting Support Specialist plays a vital role in driving the success of the contracting department.

This position is responsible for researching and qualifying leads, maintaining accurate internal records, assisting with contract processes, and delivering an exceptional customer experience with a strong focus on customer satisfaction.

Strong attention to detail, organizational skills, and problem-solving abilities are essential, along with the ability to leverage available resources—including AI tools like ChatGPT—to enhance efficiency.

Prior experience in cold calling, medical terminology, contracting, or negotiation is a plus.

Key Responsibilities

Lead Research and Qualification

· Conduct research and prequalify leads nationwide for providers treating Personal Injury Patients.

· Assist in gathering essential information to complete due diligence on prospective providers.

· Obtain and organize necessary details to support the Contracting Specialist in contacting and negotiating with potential providers.

Contract Management

· Oversee the full execution of all contracts on PROVE's end, ensuring timely and accurate completion.

· Ensure all executed contracts, templates, are properly stored and organized in SharePoint.

· Maintain accurate and up-to-date provider profiles and contracts in Pulse.

· Manage and monitor the contracting email inbox, ensuring prompt responses and proper handling of all inquiries.

Meeting & Communication Support

· Schedule and coordinate meetings and conference calls between the Contracting Specialists and prospective providers.

· Send follow-up summaries of virtual meetings and conference calls with providers.

· Take detailed and organized notes during meetings for internal reference.

· Address basic logistical inquiries from providers, such as claims address details.

· Leverage ChatGPT for problem-solving and external communications as needed.

Ticket and Lead Management

· Ensure accurate ticket submissions for new contracts and provider requests to join the network are entered into Salesforce.

· Assist with provider follow-up after a contract has been sent, ensuring timely execution.

· Monitor and ensure compliance with lead qualification KPIs, supporting Contracting Specialists in achieving successful negotiations and completion of contracts within established timelines.

· Ensure all leads—qualified, disqualified, and unqualified—are logged correctly in Salesforce.

Required Skills & Qualifications

· Cold calling experience, in a medical contracting setting preferred.

· Strong research and analytical skills.

· Exceptional attention to detail and accuracy in data entry.

· Ability to synthesize information and summarize key points for meeting summaries.

· Experience with SharePoint or similar document management systems is a plus.

· Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with AI tools like ChatGPT.

· Experience with Salesforce.

· Strong organizational and time-management skills, with the ability to handle multiple tasks and deadlines.

· Highly organized, including maintaining the location of passwords, document copies, and key resources to advise the Contract Manager as needed.

Preferred Qualifications

· 1+ year of experience in the Personal Injury industry.

· 1+ year of contract experience.

· 1+ year of medical experience.

· Prior experience in contracting, provider relations, or healthcare administration.

· Familiarity with legal entity structures and business entity searches.

· Knowledge of CMS and medical terminology.

Compensation & Benefits

· Salary: $800-$1,000 USD per month

· Paid Time Off (PTO) offered

· Contract position

· Employee is responsible for providing their own equipment

Required Skill Profession

Other General