Continuous Process Improvement Specialist II

Job description

Continuous Process Improvement Specialist II page is loaded## Continuous Process Improvement Specialist IIremote type: Remotelocations: CO.Bogota.Remotetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 12, 2025 (30+ days left to apply)job requisition id: 30599Hi, I'm your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position will play a critical role in conducting thorough evaluations of process adherence, identifying inefficiencies, analyzing risks, and providing actionable recommendations to improve overall performance and safeguard operational integrity.**We are looking for a Continuous Process Improvement Specialist who will:*** Drive process documentation, mapping, and analysis by applying structured methodologies to uncover inefficiencies and enable improvements that support strategic business objectives.* Perform root cause analysis and develop targeted solutions by leveraging performance data to resolve operational challenges and enhance service delivery.* Support cross-functional teams in executing process changes by coordinating stakeholder engagement to ensure alignment and successful implementation.* Research and benchmark internal and external practices by analyzing industry trends to inform process enhancements and foster innovation.* Document and standardize revised processes by creating clear procedures and compliance checks to ensure consistency and operational efficiency..* Report project status, updates, and outcomes by preparing concise communications to inform leadership and guide strategic decisions.* Project management: Basic project management skills to plan, execute, and monitor improvement initiatives.* Data-driven decision making: Comfortable using data to make informed decisions and measure the impact of process improvements (KPIs implementation for audits).* Collaboration: Willingness to work collaboratively with cross-functional teams.* Capacity to identify root causes of issues and develop effective solutions.**CSGer Perks & Benefits** **(Feel free to adjust this by regional benefits!)*** Work from Home, in-office, or hybrid* Employee Belonging Groups* Healthcare: Dental, Medical* Paid Vacation, Volunteer, and Holiday Time Off* And so much more!#LI-Remote**Location(s):**CO.Bogota.Remote**Accommodation:**If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.**Our Guiding Principles:****Impact:** Always help and empower others, whether they’re colleagues or customers.

When our employees set their minds to something, great things happen.**Integrity:** Do what’s right for our customers and our people while being authentic.

We treat everyone with trust and respect—that’s just who we are.**Inspiration:** Be bold in the way you think and passionate about the work you do.

Test out innovative ideas without the fear of failure.**Our Story:**CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

That's just who we are.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.**empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.****By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our**CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer.

CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.For the EEO it's the Law posting, click .
#J-18808-Ljbffr

Required Skill Profession

Gestión De Calidad Y Operaciones