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Urgent! consultor de servicio crm Job Opening In Colombia, Colombia – Now Hiring DMS Software

consultor de servicio crm



Job description

CONSULTOR DE SERVICIO CRM

Como Consultor de Servicio CRM en DMS Software, serás responsable de brindar soporte y consultoría a nuestros clientes en la implementación y uso de nuestras soluciones de CRM.

Tus tareas diarias incluirán el análisis de necesidades, configuración del sistema, formación a usuarios y resolución de incidencias.

Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en el Área Metropolitana de Medellín.

Principales Responsabilidades

  • Acompañar al cliente en la implementación del CRM, garantizando su correcta configuración y alineación con los procesos internos.

  • Capacitar estructuradamente a usuarios finales para facilitar la adopción y el uso eficiente del CRM.

  • Gestionar requerimientos técnicos y funcionales relacionados con el CRM, resolviendo incidentes con enfoque estratégico.

  • Apoyar la generación de reportes personalizados, segmentaciones y análisis de datos comerciales.

  • Supervisar la estabilidad operativa del CRM y proponer mejoras funcionales que potencien su uso.

  • Coordinar con áreas internas (comercial, soporte, desarrollo) para garantizar el cumplimiento de entregables y la calidad del servicio.

  • Promover la adherencia del cliente al CRM, asegurando su uso continuo y estratégico como herramienta de gestión relacional.

Requisitos

  • Formación académica:
    Técnico, tecnólogo o profesional en Administración, Ingeniería, Sistemas o áreas afines.

  • Experiencia:
    Mínimo 1 a 2 años en implementación de CRM, soporte funcional o consultoría de procesos comerciales.

  • Conocimientos técnicos deseables:
    Procesos comerciales, gestión de clientes y seguimiento de oportunidades Bases de datos (SQL), herramientas BI, Microsoft Office intermedio
  • Integración de sistemas y análisis de datos

Competencias clave:

  • Orientación al cliente y comunicación efectiva
  • Empatía, escucha activa y resolución de problemas
  • Pensamiento analítico y enfoque estratégico
  • Organización, trazabilidad y gestión del tiempo


Required Skill Profession

Other General



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