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Consultor de Arquitectura de integracion Job Opening In Bogotá – Now Hiring ADP


Job description

Position Description

GIC Global Integration Architect

Provide service/ support to customers using HCM integration with client's HR system of record on global platform GUIDING PRINCIPLES

  • Responsible for client relationship regarding the global integration services
  • Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions
  • Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc..
  • Responsible for managing global Change request Process and co-ordinate all regional/local service teams where local involvement is needed (global & local system maintenance and testing co-ordination)
  • Responsible for consistency message and quality level of Client Service across all 3 regions
  • Become a global CS single point of contact to the client global counter part's team for any discussion topics related to global functionality
  • TECHNICAL RESPONSIBILITIES

  • Lead regular calls with clients to review global/local integration tickets
  • Deliver a design and mapping for global integration tickets
  • SPOC for any integration related topics for the clients and SRM/SCP at global level
  • Advise clients on best practise of design and mapping on their SOR
  • Facilitate super user training on integration
  • Provide input to Global SRM and SCP for business review meetings
  • Support integration consultants on reviewing, analysing and designing complex issues and Change Requests
  • With the support of PM (when needed), co-ordinate technical activities related to the client integration issues & Change Requests across:
  • all live GV/CSL payroll service teams
  • eTime, Benefits, SF (for full scope), Insight Dashboard
  • GETs and GSO (SFTP, SSO, authentication, GDPR,
  • Products and SOR (WorkDay, Oracle, SuccessFactors)
  • Implementation projects (GSD , PS, PM)
  • Cooperate with above teams to avoid regression on live data and processes when new integration features are deployed by ADP product or by SOR (WD, OR, SF)
  • Cooperate with GTT in regression testing after monthly Feature Pack
  • Inform clients on new integration features released by ADP product
  • Review and validate documentation provided by Implementation during Transition to Service.
  • PROBLEM RESOLUTION

  • Take ownership of regular reviews of all open global tickets and regular updates to the client global team -- with the support of GSDM
  • Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center
  • Analyze the problem on a global level, estimates and proposes the resolution process with the possible support of product management
  • Take responsibility in co-ordination of all regional application support teams to deliver one global solution to the client
  • Manage the configuration and test the changes and then ensure that they get available for the client
  • Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality
  • Participate in transition process between implementation phase to service support phase and review the learning points
  • Participate in defining cross functional service scope, responsibilities and delivery list with client
  • Ensure Internal communication and further co-ordination
  • Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures
  • Co-ordinate configuration and testing communication with local service application teams.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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