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Company Overview
WorkBetterNow ( provides full‑time positions for professionals in LATAM looking to work with United States‑based companies.
Our remote professionals come first and are the most important part of our team.
If you want to be part of a company that values work‑life balance and supports your professional development, you’re in the right place.
Core Values
- Put our Talent first
- Pursuit of excellence/continuous learning
- Integrity and transparency
- Ownership mentality
- Pursuit of growth
- Excellent attitude
Compensation & Growth
- After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,175/month).
- After 1 year: Salary increases to $1,300 USD/month
- After 2 years: Salary increases to $1,350 USD/month
- Annual Adjustments: Each year, you’ll receive a raise along with company-wide compensation adjustments as we continue to grow together.
Work‑Life Balance
- 100% remote work — enjoy the comfort and flexibility of working from home
- Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
- A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally.
- A supportive, people‑first environment where your voice matters.
Job Description
We are seeking a proactive and customer‑focused Collections Representative to join our team.
This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances.
The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism in every interaction.
- Manage assigned accounts and monitor overdue balances.
- Contact customers via phone, email, or written communication to collect outstanding payments.
- Negotiate payment arrangements and establish repayment schedules.
- Provide customers with information on account status, payment options, and deadlines.
- Investigate and resolve billing issues or discrepancies.
- Document all communications and collection activities in the company’s system.
- Prepare regular reports on collection status and account progress for management.
- Escalate complex or unresolvable cases to supervisors when necessary.
- Ensure compliance with company policies, legal requirements, and industry regulations.
- Maintain professionalism and empathy while handling sensitive or difficult conversations.
Requirements
- 2+ years of experience in collections and customer service
- High school diploma required; associate’s or bachelor’s degree in business, finance, or related field preferred.
- Previous experience in collections, customer service, or accounts receivable is a plus.
- Strong communication, negotiation, and problem‑solving skills.
- Ability to remain calm and professional when handling difficult conversations.
- Proficiency in MS Office and familiarity with CRM or collections software.
- Detail‑oriented with excellent organizational and time‑management abilities.
Technical Requirements
- Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for Macs
- RAM: 16 GB minimum
- Internet Speed: 25 ‑ 50 Mbps (minimum)
Locations
- Argentina
- Bolivia
- Belize
- Chile
- Dominican Republic
- Honduras
- Mexico
- Panama
- Jamaica
- Paraguay
- Uruguay
- Santa Lucia
- Guatemala
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Accounting/Auditing, Administrative, and Finance
Industries
Staffing and Recruiting, Consumer Services, and Accounting
To see the full job description, technical qualifications, and details on the application process, please click 'Apply below.
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