About the Role
As a Collections Analyst, you’ll ensure timely recovery of accounts receivable, optimize cash flow, and minimize delinquency.
You will manage a customer portfolio, negotiate payment arrangements, resolve billing disputes with the commercial team, and maintain accurate records in our ERP system.
You’ll monitor aging, track KPIs like DSO and recovery rate, prepare performance reports, and escalate critical cases to Global AR or Legal when necessary.
Responsibilities
- Monitor customer accounts and aging to drive timely collection of outstanding invoices.
- Contact clients via phone and email to negotiate payment agreements and secure commitments.
- Record and update all collection activities and commitments in NetSuite and internal logs.
- Coordinate with the commercial team to resolve billing disputes or payment issues.
- Generate alerts for at‑risk accounts and escalate critical cases to Global AR or Legal.
- Prepare periodic reports on overdue accounts, recoveries, and collection performance.
- Meet management indicators (DSO, recovery rate, aging, etc.) and propose improvements.
About You
Qualifications & Skills
- 2+ years of experience in credit and collections.
- Degree in Business Administration, Finance, Accounting, or related field (technical/technologist/bachelor’s).
- Strong knowledge of portfolio analysis, collection management, and financial indicators.
- Intermediate-advanced Excel skills (pivots, lookups, aging schedules) and ERP experience; NetSuite preferred.
- Excellent communication, negotiation, and customer service skills.
- Organized, detail-oriented, analytical; able to work under pressure.
- Intermediate/advanced English.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc.
It combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
Monks is committed to equity and inclusion in its hiring processes and workforce.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people.
We welcome qualified applicants from all backgrounds who are excited to contribute to our mission.
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