Position:
Collections Analyst
Experience Required:
- At least 2 years of experience in collections or accounts receivable.
- Basic to intermediate proficiency in Microsoft Excel (filters, basic formulas, simple pivot tables, and VLOOKUP).
- Strong communication skills and the ability to handle customer interactions professionally.
Summary:
The
Collections Specialist
supports the management of accounts with outstanding balances by conducting payment follow-ups, resolving customer inquiries, and maintaining accurate records.
The main objective is to contribute to recovery goals while ensuring a positive customer experience.
Key Responsibilities:
- Account Management:
Contact customers with overdue balances, document interactions, and follow up on payment commitments.
- Basic Data Analysis:
Review reports and payment trends to identify priority accounts.
- Customer Support:
Address customer questions and escalate complex cases to senior team members when needed.
- Operational Support:
Assist in preparing reports and tracking team performance indicators (KPIs).
- Compliance:
Ensure all collection activities align with company policies and applicable regulations.
Skills:
- Basic to intermediate Excel skills.
- Clear and empathetic communication.
- Strong organization and time management.
- Team-oriented and results-driven mindset.
This position is ideal for a
proactive, customer-focused individual eager to learn and grow
within the collections or finance area.