Client Support & Social Media Assistant - Fitness Client Management (ZR_26588_JOB)

Schedule: Monday-Friday anytime between 9AM-5PM UK time, 4 hours per day

Client Overview

Join a thriving global fitness and wellness coaching business that’s transforming lives worldwide! This innovative company helps clients achieve their health and fitness goals through personalized coaching delivered via cutting-edge technology.

With clients spanning multiple countries, you’ll be part of a dynamic team that’s making a real difference in people’s wellness journeys.

The business is experiencing rapid growth and is looking to expand their support team to handle increasing client demand while maintaining their high standards of personalized service.

Job Description

This is an exciting opportunity to play a crucial role in a growing fitness coaching business where your analytical skills will directly impact clients’ success stories.

You’ll be responsible for reviewing and analysing client progress data, creating detailed progress reports, and helping determine the next steps in their fitness journeys.

This role offers the perfect blend of data analysis, health and wellness industry exposure, and meaningful client impact.

You’ll work closely with the business owner to streamline operations and enable business growth, making you an essential part of the team’s success.

Responsibilities

• Social media engagement and lead nurturing – Engage with followers, respond to queries promptly, and start authentic conversations with people who interact with the brand’s social media platforms to build rapport, identify potential leads, and help schedule sales calls with the business owner.Review and analyse weekly client data including workout performance, calories burned, and nutritional intake across a global client base
  
• Assess client progress using established criteria to determine readiness for program adjustments such as weight increases, distance improvements, or dietary modifications
  
• Navigate and efficiently input data into the company’s proprietary fitness tracking application
  
• Create comprehensive 2-3 paragraph progress summary reports for each client based on their weekly performance data
  
• Extract and organize client comments and feedback for inclusion in progress reports
  
• Handle client exercise modification requests when possible, or appropriately flag complex requests for owner review
  
• Deliver completed weekly reports on schedule to enable personalized video feedback creation
  
• Support the business owner’s vision of scaling operations and improving client service delivery
  

• Strong attention to detail and analytical skills for accurate data interpretation
  
• Experience with social media engagement.
• Excellent written communication abilities for creating clear, professional client reports
  
• Comfortable learning and quickly mastering new software applications and digital platforms
  
• Reliable work ethic with consistent availability for weekly deliverables and client commitments
  
• Self-motivated and able to work independently while following established processes and quality standards
  
• Fitness, nutrition, or health industry experience is highly preferred but not required because comprehensive training will be provided
  
• Available for 20 hours per week with flexibility to work within specified business hours
  
• Long-term commitment mindset with opportunity for role expansion as the business grows