Overview
Client Support Lead — $1,100/month
Handling new and existing clients is crucial for a lengthy business relationship.
Doing it right the first time is essential for new clients; this creates an everlasting impression on how the client will be treated, supported and handled throughout their experience with our company.
Responsibilities
- Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
- Leverage multiple communication channels (email, text, and phone calls) to provide timely support and updates.
- Take immediate action on client escalations and manage updates within the platforms we use.
- Provide secondary support for onboarding new clients and assisting with scheduled meetings.
- Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.
- Work effectively with minimal supervision, demonstrating reliability and accountability.
- Show proactive behavior by identifying and addressing potential issues before they arise.
Role preferences
- Preferably with at least 1 year experience as a Customer Success Manager or support role
- Excellent or Neutral accent
- Excellent use of the English language both written and spoken
- Tech savvy but not IT-level savvy
Tools/Experience
- Gmail
- Google Sheets
- RingCentral preferred but not required
Basic requirements
- Back up power and ISP
- Available to amend schedule in case of an emergency
- At least 16 GB RAM
#J-18808-Ljbffr