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Urgent! Client Support Lead (JOB ID: IOHCSM) Job Opening In WorkFromHome – Now Hiring Inside Out

Client Support Lead (JOB ID: IOHCSM)



Job description

Overview

Client Support Lead — $1,100/month

Handling new and existing clients is crucial for a lengthy business relationship.

Doing it right the first time is essential for new clients; this creates an everlasting impression on how the client will be treated, supported and handled throughout their experience with our company.

Responsibilities

  • Serve as the first point of contact for all clients, ensuring a professional and responsive experience.

  • Leverage multiple communication channels (email, text, and phone calls) to provide timely support and updates.

  • Take immediate action on client escalations and manage updates within the platforms we use.

  • Provide secondary support for onboarding new clients and assisting with scheduled meetings.

  • Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.

  • Work effectively with minimal supervision, demonstrating reliability and accountability.

  • Show proactive behavior by identifying and addressing potential issues before they arise.

Role preferences

  • Preferably with at least 1 year experience as a Customer Success Manager or support role
  • Excellent or Neutral accent
  • Excellent use of the English language both written and spoken
  • Tech savvy but not IT-level savvy

Tools/Experience

  • Gmail
  • Google Sheets
  • RingCentral preferred but not required

Basic requirements

  • Back up power and ISP
  • Available to amend schedule in case of an emergency
  • At least 16 GB RAM

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Required Skill Profession

Sales Support



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    Unlock Your Client Support Potential: Insight & Career Growth Guide


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    • 7. Obeying Colombia laws and regulations
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