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Urgent! Client Success Manager Job Opening In Bogotá – Now Hiring Connext
Job Summary:
The Customer Success Manager will lead and elevate our customer support operations.
The ideal candidate will have a proven track record of 10+ years in customer service and 5 years in a management role.
This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Job Description:
• Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
• Develop and implement service procedures, policies, and standards.
• Monitor and analyze service metrics to drive process improvement and operational efficiency.
• Handle complex or escalated clients (C-Level Executives) inquiries or issues, ensuring timely resolution.
• Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
• Conduct regular coaching, training, and performance evaluations to support team growth and development.
• Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
• Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
• Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Requirements and Qualifications
• 10+ years of experience in customer service, with 5 years in a management role.
• Strong leadership and team development skills.
• Excellent communication (C2 English), problem-solving, and interpersonal abilities.
• Data-driven with the ability to interpret reports and apply findings to drive results.
• Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Desired Qualifications
:
• Experience in benefits administration.
• Familiarity with CRM and ticketing systems.
• Proven success in managing remote or hybrid teams.
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Unlock Your Client Success Potential: Insight & Career Growth Guide
Real-time Client Success Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6234 jobs in Colombia and 314 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Connext is currently hiring and seeking a Client Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Success Manager Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Connext adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Success Manager Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Client Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Success Manager interview at Connext, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Connext's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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