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Urgent! Client Success Manager Job Opening In Bogotá – Now Hiring Connext

Client Success Manager



Job description

Job Summary:

The Customer Success Manager will lead and elevate our customer support operations.

The ideal candidate will have a proven track record of 10+ years in customer service and 5 years in a management role.

This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.

Job Description:


• Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.


• Develop and implement service procedures, policies, and standards.


• Monitor and analyze service metrics to drive process improvement and operational efficiency.


• Handle complex or escalated clients (C-Level Executives) inquiries or issues, ensuring timely resolution.


• Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.


• Conduct regular coaching, training, and performance evaluations to support team growth and development.


• Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.


• Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.


• Foster a customer-centric culture rooted in empathy, accountability, and excellence.

Requirements and Qualifications


• 10+ years of experience in customer service, with 5 years in a management role.


• Strong leadership and team development skills.


• Excellent communication (C2 English), problem-solving, and interpersonal abilities.


• Data-driven with the ability to interpret reports and apply findings to drive results.


• Demonstrated ability to manage change, implement process improvements, and drive team engagement.

Desired Qualifications
:


• Experience in benefits administration.


• Familiarity with CRM and ticketing systems.


• Proven success in managing remote or hybrid teams.


Required Skill Profession

Other General



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    Unlock Your Client Success Potential: Insight & Career Growth Guide


  • Real-time Client Success Jobs Trends in Bogotá, Colombia (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Connext adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
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    • 7. Obeying Colombia laws and regulations
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    Connext interview tips for Client Success Manager

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    Final Thought:

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