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Client Success Agent (PST Timezone) Job Opening In Bogotá – Now Hiring Confidential


Job description

As a Client Success Agent, you will be the first point of contact for inbound support and client onboarding assistance.

Based in a Pacific-aligned timezone, youll provide coverage for North American and global clients, helping troubleshoot platform issues, assist with marketplace integrations, and deliver an exceptional client onboarding experience.

Youll work closely with the Senior Client Success Agent Team Leader and other members of the CS team to provide fast, empathetic, and solution-oriented responses to client needs.

This is a high-impact, client-facing role perfect for someone detail-oriented and passionate about solving problems.

Key Responsibilities

Support & Troubleshooting

  • Monitor and respond to inbound support tickets through Intercom and email
  • Assist clients with marketplace integration issues (e.g., Amazon token permissions)
  • Troubleshoot data sync, platform display, or configuration concerns
  • Escalate technical or product-related issues when necessary, with full documentation

Client Onboarding Assistance

  • Support setup for new clients, including dashboard configuration and connection verification
  • Ensure new clients are equipped with platform guidance, tutorials, and expectations
  • Coordinate onboarding tasks with the Relationship Management team

Process & Documentation

  • Follow support SOPs, internal SLAs, and ticket handling guidelines
  • Maintain clear internal notes, communication logs, and issue statuses
  • Contribute to the improvement of help center content and internal troubleshooting guides

Cross-Team Collaboration

  • Communicate effectively with other CS team members for knowledge sharing and escalations
  • Participate in team standups, retros, and training sessions across time zones

Key Success Metrics

  • Ticket resolution time and client satisfaction (CSAT)
  • Onboarding task completion time and client experience feedback
  • Adherence to internal SLAs and support quality benchmarks
  • Contribution to documentation and process improvement

Ideal Experience & Skills

Must-Have

  • 1-3 years in customer support or onboarding role in a SaaS or digital tech environment
  • Excellent written and spoken English communication
  • Ability to troubleshoot and explain technical issues clearly
  • High attention to detail and organisation
  • Comfortable working autonomously in a remote role aligned to PST hours

Nice-to-Have

  • Experience with eCommerce platforms or marketplaces (e.g., Amazon, Walmart) (Highly desired)
  • Familiarity with Intercom, HubSpot, or other CRM/helpdesk platforms
  • Exposure to onboarding journeys or structured customer training

Working Hours

PST-aligned hours (e.g., 9am5pm PST).

Some flexibility to align with internal team meetings across time zones will be required.

Why Join?

Youll play a key part in the global client experience at a fast-scaling SaaS company.

With clear systems, strong leadership, and the freedom to focus on helping clients succeed, this role is ideal for someone looking to deepen their impact in a service-led, remote-first team.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Client Success Potential: Insight & Career Growth Guide


Real-time Client Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Success in Bogotá, Colombia, highlighting market share and opportunities for professionals in Client Success roles.

6235 Jobs in Colombia
6235
314 Jobs in Bogotá
314
Download Client Success Jobs Trends in Bogotá and Colombia

Are You Looking for Client Success Agent (PST Timezone) Job?

Great news! is currently hiring and seeking a Client Success Agent (PST Timezone) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Client Success Agent (PST Timezone) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Client Success Agent (PST Timezone)?

Key qualifications for Client Success Agent (PST Timezone) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Client Success Agent (PST Timezone)?

To improve your chances of getting hired for Client Success Agent (PST Timezone), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Client Success Agent (PST Timezone) Job Success

Confidential interview tips for Client Success Agent (PST Timezone)

Here are some tips to help you prepare for and ace your Client Success Agent (PST Timezone) job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Client Success Agent (PST Timezone) interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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