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Urgent! Client Services Associate Job Opening In WorkFromHome – Now Hiring EXANTE

Client Services Associate



Job description

EXANTE is a pioneering wealth tech company that delivers cutting‑edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology.

Our proprietary trading platform offers seamless access to diverse financial instruments— including stocks, ETFs, bonds, futures, and options—all within a single, multi‑currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem‑solving are the norm.

At EXANTE, the potential to make a meaningful impact is ever‑present.

Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products.

True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector.

Our investment priorities are clear: We prioritize investing in our most valuable asset - our people.

Join us in shaping the future of finance.

About the Role

The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support.

This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention.

Location: Remote

Responsibilities

Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs

Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach

Liaise with internal teams to find solutions to more complex inquiries

Navigate inquiries to the relevant departments when necessary

Maintain a sound knowledge of our product and industry

Maintain a positive image of our company

Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation

Regularly communicate feedback and suggestions with your line manager

Qualifications

Financial markets and industry knowledge

Previous experience in a brokerage/investment company

Fluency in written and spoken English at a professional level

Strong client‑focus service skills

Understanding of basic technical principles

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

Comfortable working in a fast‑paced environment

Ability to multitask effectively

Comfortable with working shifts

Previous experience with tools like Intercom, Atlassian.

We Offer*

Competitive salary & performance‑based bonus programs

Corporate benefits (choose your preferred options)

Truly inspiring culture, pleasant and informal work environment

Ongoing education & training programs

Opportunity to network and connect in the Corporate Events

Global career opportunities

*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE.

With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.

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Required Skill Profession

Aspectos Generales De Rr. Hh.



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    Unlock Your Client Services Potential: Insight & Career Growth Guide


  • Real-time Client Services Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Services in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4538 jobs in Colombia and 3711 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Client Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EXANTE adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
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    • 2. Loyalty
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    • 5. Accountability
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    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Client Services Associate Job Success
    EXANTE interview tips for Client Services Associate

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the EXANTE's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
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    Final Thought:

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