Join to apply for the Client Service Analyst role at Capgemini Engineering
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential.
From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their digital and sustainable transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Location
Colombia, Bogota
Responsibilities
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; ensure high levels of client satisfaction and support revenue growth through high‑quality service delivery and data management.
- Coordinate and execute ongoing analytic and ad‑hoc requests, producing high‑quality reports and presentations for clients.
- Utilize strong analytical skills and tools to consult with clients’ sales, category management, and brand & trade marketing groups, providing insights and recommendations as needed.
- Coordinate cross‑functional planning and execution for internal and client projects.
- Recognize and connect client needs with products and solutions.
- Track critical metrics to measure progress against quality initiatives.
- Develop and leverage strong, collaborative relationships across functions on issue management, change events, ad‑hoc projects, client training, and broader change management, ensuring high‑level coordination via email, virtual meetings, and proprietary tools.
- Engage with clients in a service‑focused manner to manage deliverables, answer requests, respond to issues, and provide business insights, ensuring effective communication.
Required Skills
- Excellent written and verbal English.
- Ability to form strong working relationships across internal and external stakeholders.
- Ability to engage in a service‑focused manner with clients when helping to solve/manage content deliverables.
- Ability to translate business requirements into technical specifications while providing consultation to internal and external stakeholders.
- Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
- Strong project management skills, with the ability to manage multiple tasks and adhere to standard operating procedures.
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
- Proficiency in creating reports and dashboards using business intelligence software.
What You’ll Love About Working Here
- Flexible work arrangements: remote work or flexible hours to maintain a healthy work‑life balance.
- Career growth programs and diverse professions crafted to support exploration of a world of opportunities.
- Equip yourself with valuable certification in the latest technologies.
Job Function
Information Technology
Employment Type
Full‑time
Seniority Level
Entry level
#J-18808-Ljbffr