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Urgent! Client Happiness Coordinator Job Opening In Colombia, Colombia – Now Hiring Job Duck

Client Happiness Coordinator



Job description

JOB DUCK IS HIRING A CLIENT HAPPINESS COORDINATOR | CLIENT SUCCESS MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

As a Client Success Manager, you'll be the trusted advocate and primary point of contact for clients.

Your role is to foster confidence, deliver consistent communication, and ensure clients feel supported at every step.

You'll collaborate with internal teams to keep deliverables on track, celebrate milestones, and create meaningful client relationships.

The right person will enjoy building trust, solving problems with empathy, and bringing warmth to both everyday interactions and big-picture updates.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

  • Serving as the main point of contact for a portfolio of clients
  • Maintaining ongoing communication through email, Zoom, and phone
  • Anticipating client needs and providing proactive updates and solutions
  • Acting as a calm, confident partner in moments of both wins and challenges
  • Sending a concise Four-Minute CEO email each week highlighting updates and wins
  • Joining weekly internal meetings to gather updates from PPC, creative, and strategy teams
  • Coordinating with marketers, strategists, and creatives to keep projects on track
  • Escalating client concerns appropriately and helping resolve issues effectively
  • Acknowledging client milestones such as birthdays, holidays, and anniversaries
  • Delivering post-mortem and quarterly strategy reports using provided templates
  • Helping translate performance insights into reassuring and actionable updates
  • Participating in Client Account Manager training programs and peer masterminds
  • Contributing to improving processes and creating new templates for the client experience

What We're Looking For:

  • At least two years of experience in a client-facing role such as account management, customer success, or hospitality
  • Proven ability to lead client communications and represent client needs internally
  • Self-starter with excellent organization and dependability
  • Strong emotional intelligence and adaptability in fast-paced environments
  • Background in digital marketing or agency settings
  • Familiarity with Facebook Ads, Google Ads, email marketing, or creative production
  • Experience in high-touch service roles like hospitality, events, or concierge services
  • Excellent interpersonal and communication skills, both verbal and written
  • Tech-savvy with confidence in learning and using new tools
  • Empathetic and client-oriented with a solutions-first mindset
  • Active listener with strong emotional intelligence and conflict resolution skills
  • Problem solver who can remain calm under pressure
  • Detail-oriented and consistent in follow-through
  • Reliable computer setup (laptop/PC, headset, stable internet min.

    10 Mbps download / 5 Mbps upload)
  • Quiet, distraction-free remote work environment

What's In It for You?

  • Monthly compensation starting from
    1060 USD to 1150 USD
  • Paid time off
    and holiday pay.

  • Referral and annual
    bonuses.

  • 100% Remote,
    Full-Time, Long-Term Career Opportunity.

  • Parental leave.

  • Opportunities for professional development and training
  • Dedicated support from our team.

  • A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.


Required Skill Profession

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    Unlock Your Client Happiness Potential: Insight & Career Growth Guide


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