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Chat Support Consultant, crypto Job Opening In Bogotá – Now Hiring SupportYourApp


Job description

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do:

  • Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
  • Build positive and long-lasting relationships with customers
  • Handle customer inquiries and feedback
  • Provide valid, accurate information and solutions to customer requests
  • Maintain up-to-date knowledge of the company's trading platform and general market conditions
  • Understand customers' needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

  • Strong English proficiency (minimum C1 level)
  • At least 6 months of live chat support experience, preferably in crypto or financial services
  • Strong analytical, logical thinking, and problem-solving skills
  • Positive and responsible attitude
  • Basic financial knowledge or payment/banking experience is preferred
  • Crypto industry knowledge is a plus
  • CRM experience in Salesforce is an advantage
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Required Skill Profession

Other General


  • Job Details

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Unlock Your Chat Support Potential: Insight & Career Growth Guide


Real-time Chat Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Chat Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Chat Support roles.

8730 Jobs in Colombia
8730
667 Jobs in Bogotá
667
Download Chat Support Jobs Trends in Bogotá and Colombia

Are You Looking for Chat Support Consultant, crypto Job?

Great news! is currently hiring and seeking a Chat Support Consultant, crypto to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SupportYourApp adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Chat Support Consultant, crypto Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Chat Support Consultant, crypto?

Key qualifications for Chat Support Consultant, crypto typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Chat Support Consultant, crypto?

To improve your chances of getting hired for Chat Support Consultant, crypto, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Chat Support Consultant, crypto Job Success

SupportYourApp interview tips for Chat Support Consultant, crypto

Here are some tips to help you prepare for and ace your Chat Support Consultant, crypto job interview:

Before the Interview:

Research: Learn about the SupportYourApp's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Chat Support Consultant, crypto interview at SupportYourApp, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SupportYourApp's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Chat Support Consultant, crypto Positions

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