Case Intake and Records Coordinator

JOB DUCK IS HIRING A CASE INTAKE AND RECORDS COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

If you thrive in a fast-paced environment and love helping people through meaningful legal work, then the Case Intake and Records Coordinator role is for you.

You'll be the first point of contact for clients, guiding them through the early stages of their personal injury cases with care and precision.

Your ability to stay organized, follow up proactively, and communicate clearly will make a real difference in their journey.

This is a role for someone who enjoys solving problems, staying on top of deadlines, and being a steady, reliable presence for both clients and the legal team.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM CST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Managing cases from intake through demand preparation
• Answering high volumes of client phone calls with professionalism
• Requesting and organizing medical records and other documents
• Maintaining and updating client files in a structured, accessible manner
• Following up with clients and courts to ensure case progress
• Tracking deadlines, especially for document requests

What We're Looking For:

• At least one to two years of experience in personal injury law preferred
• Ability to manage multiple cases and tasks simultaneously
• Spanish language skills preferred but not required
• Familiarity with Case management from intake to demand, Document handling and organization, Deadline tracking and follow-up, High-volume phone communication, Client service and support
• Detail-oriented and focused
• Resourceful and persistent -No is not an answer
• Self-starter who works independently
• Personable and empathetic communicator
• Strong customer service mindset
• Reliable computer setup (laptop/PC, headset, stable internet min.
  
  10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What's In It for You?

• Monthly compensation starting from
  1220 USD to 1320 USD
• Paid time off
  and holiday pay.
  
  
• Referral and annual
  bonuses.
  
  
• 100% Remote,
  Full-Time, Long-Term Career Opportunity.
  
  
• Parental leave.
  
  
• Opportunities for professional development and training
• Dedicated support from our team.
  
  
• A chance to work with clients who share our values.
  
  

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.